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CSS not loading

Malinda Brewster

Hello - I updated to Brizy 2.8.13 and 2.8.7 earlier today and now my page is not loading properly. In developer tools, I'm getting a 404 error for these two files:

https://whitecourtmx.com/wp-content/plugins/brizy/public/editor-build/prod/editor/css/preview.min.css?ver=359-wp
https://whitecourtmx.com/wp-content/plugins/brizy-pro/public/editor-build/prod/css/preview.pro.min.css?ver=232-wp

Please load https://whitecourtmx.com/about/ to see how it's broken.

I'm able to edit and save pages, they just won't display properly outside of the Brizy editor. I've popped up a Maintenance page and it's displaying properly but is not calling on those files. I'm using Astra and switched to Twenty Twenty Five to see if it was a theme conflict. I even deleted Brizy and Brizy Pro and re-installed. Please help resolve this issue. Thank you.

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Comments

4 comments

Date Votes
  • KC George

    Hello Malinda,

    To fix the above issue, kindly upload these files to the respective folders using an FTP client like FileZilla or using the File Manager plugin

    • Download the CSS file at https://jmp.sh/XSTZzOUo and uplod it to the folder /wp-content/plugins/brizy/public/editor-build/prod/editor/css/
    • Download the two CSS files at https://jmp.sh/ufDJvmM6 and upload it to the folder /wp-content/plugins/brizy-pro/public/editor-build/prod/css/

    If you need help with uploading these files, kindly give us access to your WordPress dashboard. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

    Your email must include a link to this thread's URL, otherwise we will be unable to locate your support ticket. Please notify us in this thread when you send us the email.

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  • Malinda Brewster

    Thank you, that worked to fix the display.

    How do I ensure those files remain for future plugin updates? I have several client sites using Brizy and some clients do their own plugin updates so I worry this will happen to them.

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  • KC George

    Hello Malinda,

    Brizy's global block compilation bug caused CSS files to be missing. This issue should not reoccur when we release a fix for this bug.

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  • Malinda Brewster

    Good to hear. Thanks for explaining.

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