Urgent Follow-Up: SSL Certificate Issue – Production Impact (Banco Fortaleza)

Andres Lopez

• April 16, 2026 00:25

Hello team,

I’m following up again regarding the SSL certificate issue on the following domain:

https://fortaleza.controlsur.site/

We initially reported this on April 13 and are still awaiting a response.

At this point, we are already in the process of going live, and this issue is directly impacting our production and our client.

We would greatly appreciate your urgent attention to this matter and any update you can provide as soon as possible.

Please let us know if anything is needed from our side to help move this forward quickly.

Thank you for your support.

0

• 

  Ariel H.

  • April 16, 2026 02:09

  Hi Andres,

  It looks like the subdomain is not properly configured at the moment.

  

  For a subdomain to point to your Brizy Cloud site, you don’t need to add an A record. Instead, only a CNAME record is required, as outlined in this guide:
  https://support.brizy.io/hc/en-us/articles/360026046931-Custom-sub-domain-CNAME-Redirect

  Once you’ve updated the DNS records, please allow up to an hour for the changes to propagate.

  You can also verify if everything is set up correctly using this tool:
  https://dnspulse.brizywp.site/

  Let us know once it’s done or if you need any help.

  0

Please sign in to leave a comment.