Unsuccessful Sync

Kate Wilson

• April 10, 2026 11:20

In an effort to start a clean install for edtechteacher.org I created a staging site and I want to copy over Blocks to create the key pages. 

However, I am getting an "unsuccessful sync" on both sites and layouts are not being shared. 

Staging: https://edtechteac1stg.wpenginepowered.com/ Only shows 2 from cloud

Production: https://edtechteacher.org/wp-admin/ Shows them all that I want to copy

I shared with communitysupport@brizy.io credentials for both sites

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  Ariel H.

  • April 10, 2026 11:59

  Hi Kate,

  Thank you for reaching out.

  We attempted to use the password recovery option, but unfortunately, the reset link appears to be invalid on our end.

  

  Could you please generate a temporary password instead and send it to our community support inbox? This will allow us to access the site and take a closer look at the sync issue.

  In the meantime, could you also try checking if the sync works using a different browser? This will help us rule out any browser-related issues.

  Looking forward to your update.

  Best regards,  
  Ariel H.

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  Ariel H.

  • April 10, 2026 12:56

  Hi Kate,  

  I was able to access your website and test the issue. I was also able to replicate it on my staging site.  

  I’ve asked a team member to look into this, and I’ll get back to you as soon as I have an update.  

  Thank you for your patience.  

  Best regards,  
  Ariel H.

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