Licence

Sascha Fackeldey

• April 05, 2026 11:13

Dear Brizy Support Team,

I hope you are doing well.

I am currently experiencing an issue on the license page (https://www.brizy.io/account/softsale/license). While I can see a partially displayed license key, clicking on the “full key” link does not reveal the complete key as expected.

I have already tried refreshing the page and accessing it from different browsers, but the problem persists.

Could you please assist me in retrieving the full license key or let me know if there is a known issue with this feature?

Thank you in advance for your support.

Best regards

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• 

  Ariel H.

  • April 06, 2026 08:29

  Hi Sascha,

  Thank you for reaching out.

  We’ve identified that the issue is coming from our end, and it has already been escalated to our development team. A fix is currently in progress and should be resolved soon.

  We sincerely apologize for the inconvenience this has caused. We’ll reach out to you as soon as we have an update on this issue.

  Best regards,
  Ariel H.

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