Billed after not using Brizy for a couple years..

Kevin Tarque

• April 04, 2026 00:53

Hello! I just found out I was billed to renew my subscription today, although I haven't used Brizy in the past couple years. I have already cancelled my subscription. Would it be possible to refund the subscription amount?

I had great experiences using Brizy, but I have moved on from Wordpress and had my website completely overhauled by a web design company so I don't have to deal with it myself.

Please let me know if this is possible...thank you!

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  KC George

  • April 06, 2026 07:05

  Hello Kevin,

  As per our terms and conditions at https://www.brizy.io/terms-and-conditions, "Brizy offers a 30-day refund policy for new monthly or yearly subscriptions. Refunds are not available for:

  1. Renewals of existing subscriptions
  2. Lifetime licenses
  3. Additional purchases, add-ons, or custom services
  4. Services not purchased directly through brizy.io"

  Since yours was a renewal transaction, unfortunaely, it does not qualify for a refund. 

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