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White screen on Brizy Wordpress

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6 comments

  • KC George

    Hello Franklin,

    When you say my site, are you referring to https://www.brannanwines.com? To fix the above issue, kindly upload these files to the respective folders using an FTP client like FileZilla or using the File Manager plugin

    • Download the CSS file at https://jmp.sh/XSTZzOUo and uplod it to the folder /wp-content/plugins/brizy/public/editor-build/prod/editor
    • Download the two CSS files at https://jmp.sh/ufDJvmM6 and upload it to the folder /wp-content/plugins/brizy-pro/public/editor-build/prod

    If you need help with uploading these files, kindly give us access to your WordPress dashboard. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

    Your email must include a link to this thread's URL, otherwise we will be unable to locate your support ticket. Please notify us in this thread when you send us the email.

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  • Franklin Bu

    Hi KC,

    Yes, I meant brannanwines.com, sorry for not specifying earlier.

    The site displays properly on the front-end after uploading the files, Thank you!

    Do you know how or why those files were missing? I'd like to know to avoid this happening again in the future.

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  • KC George

    Hello Franklin,

    The files were missing due to a global block compilation bug in Brizy, which will be fixed in the upcoming version Brizy 2.8.10.

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  • Ariel H.

    Hi Franklin,

    We’ve released Brizy 2.8.10 and Brizy Pro 2.8.4.

    Could you please update to the latest versions and let us know if there’s any improvement or if the issue still persists?

    We look forward to your feedback.

    Best regards,  
    Ariel H.

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  • Franklin Bu

    Hi Ariel,

    I updated the plugins to the latest version. I am not experiencing any issues. Thank you so much!

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  • Franklin Bu

    Hello again,

    I experienced the same issue again after updating to the latest versions of Brizy (2.8.12) and Brizy Pro (2.8.6). Re-downloading and uploading the CSS files you previously linked fixed it. Just wanted to let you know.

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