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Problem with my website after recent updates - front end not loading properly

Comments

5 comments

  • Ariel H.

    Hi Lucy,

    Thank you for reaching out.

    We’re currently unable to access your WordPress admin dashboard. Could you please temporarily disable your firewall or allow access from the following IP address: 192.64.81.41?

    Once done, kindly let us know so we can proceed with the check.

    Best regards,  
    Ariel H.

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  • Lucia Trefna

    Sorry about that. I have disabeled it.

    0
  • Ariel H.

    Hi Lucy,

    Thank you for your patience.

    We tried troubleshooting the issue, but it made no difference. For now, I’ve reverted Brizy and Brizy Pro to older stable versions to maintain stability while we work on a fix.

    Please keep these older versions in the meantime. The issue has been escalated to our developers for further investigation.

    We’ll keep you updated as soon as we have more information.

    Best regards,  
    Ariel H.

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  • Ariel H.

    Hi Lucy,

    It seems that we’ve lost access to your website. Could you please re-activate the login details so we can check and confirm that everything is working as expected?

    Kind regards,  
    Ariel H.

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  • Ariel H.

    Hi Lucy,

    Everything appears to be working properly now on our end.

    If you notice anything unusual or run into any issues, please don’t hesitate to reach out.

    Best regards,
    Ariel H.

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