Product page template problem

Davit Tabatadze

• March 31, 2026 09:42

Hello,

I have some problem with brizy product page template.
I made product page template long time ago and it was working well but suddenly i found that when im accessing this product page through web browser, page is corrupted, all elements are mixed and not margined and header and footer missing. with brizy product template everything is oka, ill attach pictures from browser and builder.
i thought that its other plugins that affects this but when i disabled other plugins except woocommerce, its still corrupted. checked permissions in file manager and its okay too. what is the issue that im experiencing?

URL: Soko.ge

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  Ariel H.

  • March 31, 2026 12:46

  Hi Davit,

  Could you please provide temporary administrator access to your WordPress dashboard so we can take a closer look at the issue?

  Kindly send the following details to communitysupport@brizy.io:

  Community post link: https://support.brizy.io/hc/en-us/community/posts/34447508199442
  WordPress Admin URL:  
  Username:  
  Password:  

  We’ll be glad to assist as soon as we have access.

  Best regards,  
  Ariel H.

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  Ariel H.

  • April 02, 2026 10:24

  Hi Davit,

  I just wanted to follow up regarding the temporary WordPress Admin access we requested so we can check the issue mentioned in your community post. Please let us know once you’ve added us as an Admin user and sent the details to communitysupport@brizy.io.

  Best regards,
  Ariel H.

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  Ariel H.

  • April 06, 2026 13:45

  Hi Davit,

  We’ve released Brizy 2.8.10 and Brizy Pro 2.8.4.

  Could you please update to the latest versions and let us know if there’s any improvement or if the issue still persists?

  We look forward to your feedback.

  Best regards,  
  Ariel H.

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  Davit Tabatadze

  • April 10, 2026 12:26

  Hi Ariel,

   

  I updated brizy plugin but nothing changed. I sent you an email with all the details you requested. sender email is sokogeorgia@gmail.com

  I deleted display conditions so make sure to add new conditions to check what is wrong with product template
  
  Please check what is wrong with the template

  Appreciate your work and sorry for late response

  David

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  Ariel H.

  • April 10, 2026 14:04

  Hi Davit,  

  We’ve now fixed the issue, could you please check and let us know if everything is working as expected?  

  

  If you notice anything unusual, feel free to share more details and we’ll be happy to assist further.  

  Best regards,  
  Ariel H.  

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  Davit Tabatadze

  • April 10, 2026 22:55

  Dear Ariel,

   

  Thank you very much for your help <3

  Everything forks fine. If ill have some other issues ill surely post here. i wasn't expecting solving this problem that fast.

  If you mind to tell me what was wrong with template? This was issue from other plugin or just an error in Brizy itself?

  Thank you for your help

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  Ariel H.

  • April 13, 2026 08:12

  Hi Davit, 

  There are some missing CSS files in the recent update, and this is currently being fixed.

  In case you encounter the issue again, you can manually upload the missing CSS on your site by following the steps in this screencast: https://youtu.be/UwV1MmpcssU

  I’ve also attached the missing CSS files here. Please upload them to the following directory as shown in the video:
  /wp-content/plugins/brizy/public/editor-build/prod/editor/css/

  If you run into any issues while following the steps, feel free to reach out and I’ll be glad to help.

  Best regards,
  Ariel H.

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