Image upload

James Bailey

• March 30, 2026 07:25

Hi, 

I have just created a new page on my site and I can't upload any images on my site. 

I click on the image element and then click on the box to upload image and i just get the loading circle and my image library does not open.  

I have uploaded the newest brizy plugin and gone back to the old version and removed all other plugin and still the same. I even read another post about jetpack and turnning something off in the appearance > customise but I don't have these. 

I have searched other question on the public forum with no luck. 

 

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  Ariel H.

  • March 30, 2026 09:59

  Hi James,

  Could you please provide temporary administrator access to your WordPress dashboard so we can take a closer look at the issue?

  Kindly send the following details to communitysupport@brizy.io:

  Community post link: https://support.brizy.io/hc/en-us/community/posts/34413126440722
  WordPress Admin URL:  
  Username:  
  Password:  

  We’ll be glad to assist as soon as we have access.

  Best regards,  
  Ariel H.

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  Ariel H.

  • March 30, 2026 10:57

  Hi James,

  Thank you for your cooperation.

  The issue is caused by the script embedded in the footer block. When the script is removed from the footer area, we’re able to upload images without any issues.

  

  As a workaround, please temporarily remove the embedded script while uploading your images, then add it back before publishing the pages.

  If you have any further questions, feel free to let us know.

  Best regards,
  Ariel H.

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