Brizy Cloud: The Server Sync publishing:
Brizy Cloud: The Server Sync publishing:
suddenly my countdown timer and my FAQ accordion no longer function !!! I have tried to re-save, delete and re-upload, but the timer stays as 00:00:00 despite being set correctly and it looks correct on the page within the builder - but it publishes to Zeros. The accordion, same thing, re-save, delete and re-upload, but none of the accordions open/close - unable to read my FAQ's.
Has anyone any suggestions/help? Much appreciated :)
Kenny.
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Hi Kenny,
Thank you for for contacting us.
Could you please let us know the project name and the workspace? This will help us locate it and check the issue.
Looking forward to your update.
Best regards,
Ariel H.0 -
Thanks for getting back - is this what you mean?
https://admin.brizy.io/projects/22984546/editor/page/7985746
Kenny
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Project name: Jump Starters
Workspace: Jump Starters TC
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Hi Kenny,
Thank you for your cooperation.
We weren’t able to locate the page where the issue is occurring. However, we’ve created a _test page with the countdown and accordion elements to try and replicate the issue, and it does appear to be a glitch on our side.
Could you please provide temporary access to your hosting control panel? This will allow us to access the file manager and investigate the issue further.
Looking forward to your update.
Best regards,
Ariel H.0 -
Hi Kenny,
Just following up on my previous email to check if you had a chance to review it. Please let us know when you’re ready to share the details so we can proceed and help you fix the issue.
Kind regards,
Ariel H.0 -
RE: Could you please provide temporary access to your hosting control panel? This will allow us to access the file manager and investigate the issue further.
How do do that safely on this forum/page ?
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Hello Kenny,
Kindly send the following details to our email communitysupport@brizy.io
- Forum reference: https://support.brizy.io/hc/en-us/community/posts/34347200184722
- URL of the hosting control panel
- Username
- Password
Your email must include a link to this thread's URL, otherwise we will be unable to locate your support ticket. Please notify us in this thread when you send us the email.
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information has been sent as requested.
Many thanks.
Kenny.
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Hi Kenny,
It looks like everything is working properly now
Please take a moment to check the test page we’ve set up here: https://jumpstarterstc.co.uk/test
Let us know if everything appears correct on your side as well.
Best regards,
Ariel H.0 -
I have tested the accordion and it is now fully working again on the live site
I haven't tested the countdown timer (as it has (embarrisingly) gone past its LAUNCH date/time) so dont want to put it back up there after deleting the broken one.... However, I am confident that it will work when I launch the next countdown next month...... :) Thanks Ariel and KC Much appreciated.
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