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2 comments

  • Ariel H.

    Hi Tomas,

    Thank you for providing your site credentials.

    We’ve managed to fix the broken pages and things were looking good. However, while we were finalizing everything and re-enabling the plugins, a critical error occurred.

    This is a screenshot of the site before we lost access.

    The last plugin we enabled was Flexible Shipping Pro, and it appears to be the cause of the issue. Disabling this plugin should bring the site back to normal. Unfortunately, the error is now preventing access to the WordPress admin dashboard, so we’re unable to disable it from our end.

    At this point, the plugin would need to be disabled via your hosting file manager or FTP (by renaming the plugin folder). If you can provide access to your FTP or web hosting control panel, we can take care of this for you.

    Looking forward to your update.

    Best regards,  
    Ariel H.

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  • Ariel H.

    Hi Tomas,

    Just following up on my previous email to check if you had a chance to review it. Please let us know when you’re ready to share your FTP or web hosting control  details so we can proceed and help you address the issue.

    Kind regards,
    Ariel H.

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