Site broken

Jaime Bulla

• March 20, 2026 08:25

According to the email instructions, I attached the necessary data to help me to fix the web site problem related with the wordpress new version. Thanks

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  Ariel H.

  • March 20, 2026 08:29

  Hi,

  Thank you for reaching out.

  We received your site credentials however, the user account currently doesn’t have Administrator access, which we’ll need in order to proceed.
  
  

  Could you please update the user role to Administrator? You can do this by following these steps:

  1. Log in to your WordPress dashboard
  2. Go to Users → All Users
  3. Find the user account you shared with us and click Edit
  4. Change the Role dropdown to Administrator
  5. Click Update User

  Once that’s done, please let us know so we can continue with the investigation.

  Looking forward to your update.

  Best regards,
  Ariel H.

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  Michael Martin

  • March 20, 2026 15:40

  KleanFarmSolutions.com is also broken since updating to 2.8.6/2.8.3. The mobile view on Brizy Templates is a horrid mess and I have now wasted another hour trying to fix both the header and carousels on these pages. 

   

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  Michael Martin

  • March 20, 2026 15:42

  Ariel already has Admin access to this site since last week. 

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  Ariel H.

  • March 20, 2026 16:05

  Hi Michael,

  The website appears to be working correctly on our end.

  

  Could you please try clearing your browser cache or accessing the site using a different browser? If the issue persists, we’d appreciate it if you could share more details or a short screencast showing the problem you’re experiencing so we can investigate further.

  Best regards,  
  Ariel H.

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  Michael Martin

  • March 20, 2026 16:16

  Ariel - 

  The problem is restricted to Template Pages on Mobile devices. For instance, go to https://kleanfarmsolutions.com/klean-barn-kit-8-pouch-powder-32oz-liquid/ on a mobile device and compare it to what you see on a desktop. 

  And as I said, I have cleared every Cache multiple time. 

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  Michael Martin

  • March 20, 2026 16:21

  There are 5 blocks in the product templates. The issues are with the: 

  • Header Menu Block
  • The Hero Image Block
  • The Carousel Element

  and only affecting Mobile device views and I have tried both Chrome and Edge multiple times. 

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  Ariel H.

  • March 20, 2026 16:41

  Hi Michael,

  Could you please check the pages again and try clearing your browser cache before loading them?

  Let us know if the issue still persists.

  Best regards,  
  Ariel H.

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  Michael Martin

  • March 20, 2026 16:44

  What was the issue? 

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  Ariel H.

  • March 20, 2026 16:49

  Hi Michael,

  Upon checking, we found that a CSS file was not loading on the front end, and we’ve applied a temporary manual fix for now.

  This appears to be part of an ongoing issue that has already been escalated to our developers.

  My apologies for the inconvenience. If you notice anything unusual, please let us know.

  Best regards,  
  Ariel H.

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  Michael Martin

  • March 20, 2026 17:36

  I am still getting report after report that this is STILL not working properly. Header is overlaying hamburger menu, buttons not responding, etc. 

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  Michael Martin

  • March 22, 2026 14:48

  Please MAKE SURE that this is addressed in your CSS fix. 

  

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  Michael Martin

  • March 22, 2026 18:24

  I am growing completely disgusted with this. Every site I have running post content through Brizy Templates is a f*ing mess and has been for days. What a shitshow. 

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  Ariel H.

  • March 23, 2026 08:53

  Hi Michael,

  We sincerely apologize for the inconvenience caused.

  This issue has already been escalated to our developers.

  Thank you for your patience.

  Best regards,
  Ariel H.

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  Michael Martin

  • March 23, 2026 09:49

  Ariel - 

  If there is ANY temporary repair you can make to https://freshtent.com in the meantime, I would be thankful. 

  When you leave the homepage, as if to Shop (https://freshtent.com/shop-all-products/) on a MOBILE device, the CSS is completely blocking Brizy from running. 

  I have set up a User for you already, where you can change the password. 

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  Ariel H.

  • March 23, 2026 11:21

  Hi Michael,

  It appears the issue is coming from Hummingbird Pro’s Asset Optimization. Disabling the “Generate Critical CSS” option has resolved it on our end.

  

  Best regards,
  Ariel H.

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