2.8.5 Update causes strange aqua text to quickly display
This is for https://norzer.me. I have made a video here: https://somup.com/cOebImVcohu
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Hi Ryan,
This issue had occurred previously and has now resurfaced. We’ve already reported it to our developers for further investigation.
We’ll keep you updated as soon as we have more information.
Best regards,
Ariel H.0 -
any update here? clients not happy
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Hi Ryan,
Thank you for your patience. We don’t have an update on this issue just yet, but I’ll follow this up and get back to you as soon as I have more information.
Kind regards,
Ariel H.0 -
Are you running Blocksy by chance? I had this happen today in my header. But when I opened the header in Blocksy it resolved.
It's a little like the random "breaking" that happens with Brizy Pro Builder sometimes. Go into one page, add a space somewhere, save, and it suddenly is all better again.
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Hey Craig. Yes i am using BLocky. Do you mean in the Customizer? thanks
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I'm having the same problem.
If I remove the menu-related items, the problem goes away.
I'd really like to know how to fix this (T_T)0 -
Hi Yu Fu,
Thank you for reaching out, and I apologize for the inconvenience.
This is an ongoing issue on our end, and our developers are already working on a fix.
We will get back to you as soon as we have any updates.
Best regards,
Ariel H.0 -
Any ETA on this? Multiple clients are seeing this now.
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Hi Ryan,
Thank you for following up.
At the moment, we don’t have an estimated timeframe to share. However, please rest assured that the issue is being actively worked on, and we’ll keep you informed as soon as there are any updates.
Best regards,
Ariel H.0 -
Any update? Clients are very unhappy. Thank you.
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Hi Ryan,
Thank you for your patience, and I’m sorry for the delay.
At the moment, we don’t have any updates to share regarding your issue. We’re still monitoring it and will get back to you as soon as we have more information.
We appreciate your understanding.
Best regards,
Ariel H.0 -
Can this be escalated? We cant have webistes loading jacked up for this many days.
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Hi Ryan,
I understand the urgency.
The issue has already been escalated and our developers are actively working on it. Unfortunately, we don’t have an ETA yet for the fix.
We appreciate your patience and will update you as soon as we have news.
Best regards,
Ariel H.0 -
ok thank you.
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what is the status here? i have an irate client.
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Hi Ryan,
Thank you for your patience. We’re still working on resolving the issue and would appreciate a bit more time.
In the meantime, if you prefer, we can revert to a previous version that was working properly while we work on a permanent solution. Just let us know how you’d like to proceed.
Looking forward to your update.
Best regards,
Ariel H.0 -
Thank you for the response.
This still has not been resolved. My client is wanting an ETA on this now. It's been weeks. Please provide an ETA so I can let my client know.
What version can I revert to as a workaround?
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Hi Ryan,
My apologies for the delay.
It looks like we no longer have access to your website, so we’re unable to apply the temporary fix. Could you please check and restore access? Once we have access again, we’ll be able to proceed with the fix.
Kind regards,
Ariel H.0 -
I just sent a password reset to your community@ email address for website norzer dot me.
Can you let me know what the fix is so I can apply it to other client sites?
...and I need an ETA for a very angry client.
Thank you.
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Hi Ryan,
Thank you for your patience.
Unfortunately, the temporary fix didn’t work as expected on your website due to the large number of submenus involved. To prevent further issues, we’ve rolled things back to a previous version that doesn’t have this problem.
For now, we recommend keeping this version until we’re able to provide a more permanent solution. We apologize for the delay in resolving this and appreciate your understanding.
Best regards,
Ariel H.0 -
Thank you.
1) I need the fix so I can attempt to apply it to other client sites.
2) Where can I download this version of Brizy so I can apply it to other sites if the fix doesn't work?
3) I need an ETA for a very pissed off client. This is the 3rd time I have asked this.
4) Why doesn't this post appear in the support forum? I can't easily find it.
Thank you.
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Hi Ryan,
Thank you for your message, I understand the urgency here and appreciate your patience.
About the Brizy version, you can use the Download Plugin by Metagauss. This will allow you to download the currently working versions of Brizy and Brizy Pro from your site, which you can then install on your other sites if needed.
As for the ETA, I completely understand how important this is for your client. At the moment, we don’t have a confirmed timeline to share, but we’ve followed this up with our developers.
For the forum post, you can find the latest discussions here: https://support.brizy.io/hc/en-us/community/topics. The posts are sorted by most recent activity, which should help you locate it more easily.
If you have any further questions, please let us know.
Best regards,
Ariel H.0 -
Thank you. Does your development team understand this has been going on for weeks? Is this being escalated? This is really unacceptable. I'm happy to get on the phone with someone if needed. I understand you have a full list of priorities, but this doesn't seem to be getting any traction from where I sit. I can understand maybe a week or so, but we are probably approaching a month, and not an inch of progress has been made?
Thank you.
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Hi Ryan,
This issue has been continuously communicated to and discussed with our development team, and we sincerely apologize for the slower-than-expected progress. We understand how important this is on your end, particularly with your client waiting for a resolution. We’ve followed up again and will continue to monitor this closely from our side.
We appreciate your patience and understanding, and we’ll keep you informed as soon as we have any updates.
Best regards,
Ariel H.0 -
Thank you.
To add to this, Brizy > 2.8 has multiple vulnerabilities (CSFR, access control, etc), so you're putting me and others in a bad spot, even legally.
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Hi Ryan,
We’re aware of the issue and are actively working to address it. This may take some time.
Thank you for your patience.
Best regards,
Ariel H.0 -
Any update here? I have clients who have to choose between a site that loads jacked up or be unpatched.
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Hi Ryan,
I understand your frustration, especially given how long this has been going on, and I apologize for the slow progress on this issue. We’re actively following up and will update you as soon as there’s any progress.
Best regards,
Ariel H.0 -
Hi Ryan,
Thank you for your patience.
We have released new versions to fix the above issue.
Could you please try updating Brizy and Brizy Pro on your end to the above versions and check if everything works properly?
If you’d prefer, you can also resend your website login details so we can safely perform the update and verify everything on our end.
Kind regards,
Ariel H.0 -
Great, thank you. I'm going to wait a week and make sure the update hasn't broken anything else. I'll post back if it's not fixed.
Thank you.
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