Pop-ups no longer work after the latest update

Alejandro Strocen

• March 16, 2026 13:29

Hi, please watch the video. The pop-ups no longer work, even when I add new ones.

Video: https://jmp.sh/8by1gzP1

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  Ariel H.

  • March 16, 2026 14:47

  Hi Alejandro,

  Could you please provide temporary administrator access to your WordPress dashboard so we can take a closer look at the issue?

  Kindly send the following details to communitysupport@brizy.io:

  Community post link: https://support.brizy.io/hc/en-us/community/posts/34067707927058
  WordPress Admin URL:  
  Username:  
  Password:  

  We’ll be glad to assist as soon as we have access.

  Best regards,  
  Ariel H.

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  Ariel H.

  • March 16, 2026 16:24

  Hi Alejandro,

  Thank you for your message.

  I’ve asked a colleague to take a look into the issue. It may be connected to the recent updates, and if needed, we may also escalate this to our developers for further investigation.

  We sincerely apologize for the inconvenience and will keep you informed as soon as we have more information.

  Best regards,  
  Ariel H.

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  Rafael Lizárraga Beltrán

  • March 16, 2026 18:58
  • Edited

  I am having a similar issue in two of my websites with pop-ups. Here is the error I get in one of them:

  2026.03.16. 12:13:42 [error] PHP Fatal error: Uncaught Error: Call to a member function get_compiler_version() on null in /dom94492/wp-content/plugins/brizy/editor/compiler.php:80 Stack trace: #0 /dom94492/wp-content/plugins/brizy/admin/popups/main.php(46): Brizy_Editor_Compiler->needsCompile(Object(Brizy_Editor_Popup)) #1 /dom94492/wp-content/plugins/brizy/admin/popups/main.php(32): Brizy_Admin_Popups_Main->enqueuePopupScripts(50) #2 /dom94492/wp-includes/class-wp-hook.php(341): Brizy_Admin_Popups_Main->initializePreviewActions(Object(Brizy_Editor_Post)) #3 /dom94492/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters('', Array) #4 /dom94492/wp-includes/plugin.php(522): WP_Hook->do_action(Array) #5 /dom94492/wp-content/plugins/brizy/public/main.php(75): do_action('brizy_preview_m...', Object(Brizy_Editor_Post)) #6 /dom94492/wp-content/plugins/brizy/editor.php(231): Brizy_Public_Main->previewMode() #7 /dom94492/wp-includes/class-wp-hook.php(341): Brizy_Editor->handleEditorPreviewMode(Object(WP)) #8 /dom94492/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(NULL, Array) #9 /dom94492/wp-includes/plugin.php(570): WP_Hook->do_action(Array) #10 /dom94492/wp-includes/class-wp.php(838): do_action_ref_array('wp', Array) #11 /dom94492/wp-includes/functions.php(1343): WP->main('') #12 /dom94492/wp-blog-header.php(16): wp() #13 /dom94492/index.php(17): require('/dom94492/wp-bl...') #14 {main} thrown in /dom94492/wp-content/plugins/brizy/editor/compiler.php on line 80

  The workaround was to put the pop-ups as draft. Please let us know if there is a better fix.

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  KC George

  • March 17, 2026 09:02

  Hello Rafael,

  We have released a hotfix for the PHP Fatal error. Kindly update to Brizy 2.8.5 to fix the error.

  

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  Alejandro Strocen

  • March 17, 2026 09:10
  • Edited

  Hi George, I've updated it, but it still isn't working.

  The problem is with Brizy Pro, not the basic version.

  Thanks

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  KC George

  • March 17, 2026 09:13

  Hello Alejandro,

  The issue you are facing is not yet fixed. Brizy 2.8.5 fixes the fatal error  Rafael Lizárraga Beltrán discussed above.

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  Alejandro Strocen

  • March 17, 2026 09:15

  Ah ok thanks.

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  Alejandro Strocen

  • March 20, 2026 10:34

  Hello again, I'm still waiting for a solution to this problem. When will it be resolved?
  Thank you very much

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  Ariel H.

  • March 20, 2026 11:02

  Hi Alejandro,

  Please go ahead and update to the newest version and let us know if everything is working as expected on your end. 

  

  Thanks again for your patience!

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  Alejandro Strocen

  • March 20, 2026 13:02

  Hi Ariel, it's working properly now.

  Thank you very much.

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