Brizy WP Plugin Issues - Site Broken

Trevoulin Govender

• March 16, 2026 13:22

Dear Brizy,

I understand there is an ongoing issue with the latest WP Brizy update. I downgraded the plugin back to 2.8.0 for both Pro and Free on my wordpress. 

Can you assist to atleast get things up and running so that visitors can use the site?  Let me know what credentials you need.

Many thanks

Trevoulin Govender

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  Ariel H.

  • March 16, 2026 14:41

  Hi Trevoulin,

  Could you please provide temporary administrator access to your WordPress dashboard so we can take a closer look at the issue?

  Kindly send the following details to communitysupport@brizy.io:

  • Community post link: https://support.brizy.io/hc/en-us/community/posts/34067420017426
  • WordPress Admin URL:  
  • Username:  
  • Password:  

  We’ll be glad to assist as soon as we have access.

  Best regards,  
  Ariel H.

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  Trevoulin Govender

  • March 16, 2026 15:56

  Hi Ariel,

   

  I have sent the email through via my personal mailbox. Please let me know when recieved. 

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  Ariel H.

  • March 17, 2026 10:13

  Hi Trevoulin,

  Could you please check again on your end and let us know if the issue is now resolved?

  If you’re still experiencing any problems, feel free to share more details and we’ll be happy to assist further.

  Best regards,
  Ariel H.

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  Trevoulin Govender

  • March 17, 2026 14:13

  Hi Ariel,

  Thanks for the response. I have checked and seen that the site is back up and running smoothly. Just one small glitch that I noticed, not major, when adding items to the shopping cart the total displayed in the cart in the header will change: Example I add 1 item to the cart it shows the value as "1 item" in the cart. If I go back to the shop page it resets the item and total back to 0. But when adding again it reflects. 

  Kind regards 

  Trevoulin Govender

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  Ariel H.

  • March 17, 2026 14:39

  Hi Trevoulin,

  Thank you for the update.

  Upon checking, it appears to be coming from WP Optimize. When this plugin is disabled, the issue with the cart count resetting no longer occurs. Since you already have Jetpack Boost installed, there’s no need to keep WP Optimize active, as running multiple optimization plugins can sometimes lead to conflicts like this.

  This is demonstrated on this screencast - https://streamable.com/ycakhv 

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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