Published website disappeared

Ash Holliday

• March 15, 2026 13:45

Hi 
I published my website yesterday and now it has rolled back to draft and I have lost all my changes - what happened?  I have lost all my work, can you help retrieve it?  I am meant to be launch the landing page this week.  

Thanks 

Ash 

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  KC George

  • March 16, 2026 05:28
  • Edited

  Hello Ash,

  This is a scenario that might result in the problem you have experienced. Let's say your Team Member had the landing page design open in a browser window since 9:00 AM and was not making any updates. You updated your landing page from 10:00 AM to 12:00 PM. Before closing the browser window at 1:00 PM, your Team Member clicked the "Update" button, which caused you to lose all of the changes you had made during the two hours.

  Please let us know the window of time you worked on the landing page updates and what time zone you're in? We'll try to restore the page from that time. Please also let us know the URL of your project

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  Ash Holliday

  • March 16, 2026 11:59

  Hi KC George 
  I am the only person that worked on the site, so maybe I accidentally rolled back from safari long in to Google chrome login as I am changing browser but that would have been on a Sunday when discovered the issue.  On Saturday I had tested both Chrome, Safari published views and on my iOS apple mobile and it was published.  

  I last updated the book landing page site 5.45pm (17:45) approximately Saturday 14 March 

  Western European Standard Time

  Time zone in Lisbon (GMT+0)
  This was the last time the website book landing page was updated, it was complete and published.  I had tested it and showed people - now it is rolled back an unpublished.
  Thanks 
  
  Ash 

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  KC George

  • March 16, 2026 13:22

  Hello Ash,

  We also need the project URL, so that we know which project to restore.

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  Ash Holliday

  • March 16, 2026 13:34

  Apologies, I missed that.  https://www.pragmaticpeople.co/en/book

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  KC George

  • March 18, 2026 13:22

  Hello Ash,

  We have restored from a backup to the page https://www.pragmaticpeople.co/en/book-restored 

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  Ash Holliday

  • March 18, 2026 14:45

  Thank you 🙏

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