Password reset emails not working

Koenraad Guldentops

• March 10, 2026 20:27

Hi,

The project/website is www.ctctraders.com. When applying for a password reset, the email doesn't arrive at inbox. Even when a users registers, no email. I recall having had the same issue with another site hosted on brizy.cloud. At the time, emails also where send from brizy.com and not the connected website domain. So, could you please have a look at this and secondly: do emails now arrive from the connected website domain name or still from brizy?

 

Thanks in advance,

Koen

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  Ariel H.

  • March 11, 2026 09:48

  Hi Koenraad,

  Thank you for reaching out.

  We can confirm that this appears to be a glitch on our end, and it has already been escalated to our developers for further investigation. Our team is currently looking into it, and we will get back to you as soon as we receive an update.

  Thank you for your patience.

  Best regards,  
  Ariel H.

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