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brizy does not load in wordpress it just creates black screen witth three colored circles .all updated

Ken Stapley
0

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10 comments

Date Votes
  • Ariel H.

    Hi Ken,

    Thank you for contacting us.

    This issue often happens on sites using Wordfence or similar security plugins. Disabling the firewall or setting it to learning mode can usually resolve the problem. More information is available here: https://help.elegantthemes.com/en/articles/2395855-how-to-fix-saving-issues-while-wordfence-plugin-is-enabled.

    If this is not the case, please confirm if you can replicate the issue with all other plugins besides Brizy and Brizy Pro disabled? Also, try using another theme and see if this makes any difference?

    If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Community Post: https://support.brizy.io/hc/en-us/community/posts/33852299511954
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Ken,

    I just wanted to follow up to see if the issue has been resolved with the solution we shared earlier. If you’re still experiencing any problems, please share your site’s credentials with us so we can take a closer look.

    Best regards,
    Ariel H.

    0
  • Ken Stapley

    i have done as you asked. I also sent the link for my website and signed you up as an admin. What more can I do? My website does not work and I am totally stuck. My "Host Papa web site people say there is nothing that they can do" They tried! Please help!

    0
  • Ken Stapley

    kjselectric.net   

    Select brizy brizy
    		 Unknown communitysupport@brizy.io Administrator 0 Pending invite
    0
  • Ariel H.

    Hi Ken,

    We haven’t received the invite yet. Could you please follow the steps outlined in our previous email to send your site credentials so we can proceed with the investigation?

    Thank you in advance.

    Best regards,
    Ariel H.

    0
  • Ariel H.

    Hi Ken,

    I just wanted to follow up regarding the temporary WordPress Admin access we requested so we can check the issue mentioned in your community post. Please let us know once you’ve added us as an Admin user and sent the details to communitysupport@brizy.io.

    Best regards,
    Ariel H.

    0
  • Ken Stapley
    • sent the link and all requested - Have not heard from you?
    0
  • Ariel H.

    Hi Ken,

    Upon checking, the issue is coming from the WPConsent plugin. When it’s disabled, the problem no longer occurs.
    This is demonstrated on this screencast - https://youtu.be/lYg-FJGys6k

    For now, we recommend temporarily disabling the plugin while working on your pages, and then enabling it again after publishing your changes.

    It would also be helpful to report this issue to the plugin’s developer so they can investigate and possibly provide a fix. Otherwise, you may want to consider using a similar alternative plugin.

    Let us know how it goes or if you need further assistance.

    0
  • Ken Stapley

    IK assume that your working on my site caused this not which is fine if I am correct

    WordPress

     
    6:12 AM (3 hours ago)
    		 
     
    to ken
     
     
     
    Howdy!

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, brizy-pro.

    First, visit your website (https://kjselectric.net/) and check for any visible issues. Next, visit the page where the error was caught (https://kjselectric.net/wp-admin/admin-ajax.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

    https://kjselectric.net/wp-login.php?action=enter_recovery_mode&rm_token=WLcDZBnYSfENNFf7ZHxIoT&rm_key=vyjYxV3uXzkaUHSm6FRplr

    To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.9.4
    Active theme: Blocksy Child (version )
    Current plugin:  (version )
    PHP version 8.3.30



    Error Details
    =============
    An error of type E_ERROR was caused in line 42 of the file /home/kjse4185/public_html/wp-content/plugins/brizy-pro/brizy-pro.php. Error message: Uncaught Error: Class "BrizyPro_Main" not found in /home/kjse4185/public_html/wp-content/plugins/brizy-pro/brizy-pro.php:42
    Stack trace:
    #0 /home/kjse4185/public_html/wp-includes/class-wp-hook.php(341): {closure}()
    #1 /home/kjse4185/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters()
    #2 /home/kjse4185/public_html/wp-includes/plugin.php(522): WP_Hook->do_action()
    #3 /home/kjse4185/public_html/wp-content/plugins/brizy/brizy.php(57): do_action()
    #4 /home/kjse4185/public_html/wp-includes/class-wp-hook.php(341): brizy_load()
    #5 /home/kjse4185/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters()
    #6 /home/kjse4185/public_html/wp-includes/plugin.php(522): WP_Hook->do_action()
    #7 /home/kjse4185/public_html/wp-settings.php(593): do_action()
    #8 /home/kjse4185/public_html/wp-config.php(98): require_once('/home/kjse4185/...')
    #9 /home/kjse4185/public_html/wp-load.php(50): require_once('/home/kjse4185/...')
    #10 /home/kjse4185/public_html/wp-admin/admin-ajax.php(22): require_once('/home/kjse4185/...')
    #11 {main}
      thrown
    Thank you for your help!
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  • Ariel H.

    Hi Ken,

    This appears to be related to the troubleshooting we carried out on your website.

    If you notice anything else unusual, please let us know and we’ll be happy to take another look.

    Best regards,
    Ariel H.

    0

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