Brizy PRO Studio subscription payment failed

Francesco1 Crociati

• March 06, 2026 14:11

Hello,

I received an email from you indicating that the last payment did not go through. Here is the email:

 

__________________________________________________________________________________
€108.58 payment for Brizy PRO Studio subscription was unsuccessful
 
ending in 2625

 

This could be because:
- You have insufficient funds in your account
- Your payment card has expired
- There's a problem with your bank
We will attempt to charge you again on 11 March 2026. Please update your payment information if necessary.

___________________________________________________________________________

 

In recent days, I changed my credit card to this Visa •••• 1457.

Despite this, I am being told that the payment was unsuccessful using a card ending in 2625, which is not my card.

Can you explain this to me?

Thank you,

Francesco 

Translated with DeepL.com (free version)

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• 

  Ariel H.

  • March 06, 2026 15:07

  Hi Francesco,
  
  Thank you for contacting us.

  Kindly follow the steps in the support article below to update your credit card details. https://support.brizy.io/hc/en-us/articles/4420273613457-How-to-update-credit-card-information-

  Please note that the article includes two sets of instructions—one for Paddle and one for Stripe. In your case, kindly follow the steps for Paddle to update your payment method.

  If the issue still persists after updating your card details, I recommend contacting help@paddle.com and copying support@brizy.io in the email. Please let them know about the attempted transaction, include the relevant details, and ask for their assistance in resolving the payment issue.

  Best regards,  
  Ariel H.

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