Forms not sending - though they claim to be.

Michael Martin

• March 05, 2026 17:55

I have a site, wmcinc.net with your element embedded forms. Their domain's MX records (if this matters) is serviced by Office 365 at Godaddy.com, so I set up a generic sending email so I could use SMTP. The forms SAYS that emails are being sent successfully, but no one is getting them. When I attempt to use SMTP both with and without a SMTP plugin, I get an email failure notice. I am hoping to get another set of eyes on this, so I have already set the login credentials to your communitysupport email address. 

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  Ariel H.

  • March 05, 2026 22:28

  Hi Michael,

  Thank you for contacting us.

  I’ve set up a test page (_test) and configured the form using my email address. The form appears to be working as expected, as demonstrated in this screencast: https://streamable.com/ymfu64

  If your client is using Office 365, the most common reason emails are not received is related to email authentication. The sending server’s domain needs to have the proper DNS records configured. The primary requirement is an SPF record that authorizes your web server’s IP to send emails. DKIM and DMARC can also provide additional protection if implemented.

  You can refer to this guide for more details:
  https://www.valimail.com/blog/microsoft-365-dmarc-spf-dkim-setup/

  This is similar to cases where Gmail is used as the receiving address in the contact form, where proper authentication records are also required.

  Best regards,
  Ariel H.

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