Video player works on desktop, but not mobile

Rene Frankena

• February 17, 2026 14:45

I have made this site: www.pocketchanges.nl.

I used a Brizy template. I populated the video player in the hero with a YouTube url to play a video in a Lightbox when clicked on the play button on the logo (I'm not talking about the video looping in the background). 

On desktop this works as expected. However, on mobile this does not work. On Tablet the audio of the video starts, but not no Lightbox with video. I had this result one time on mobile as well. I test on iPhone and iPad.

In admin, I can only configure the video in Desktopmode. So how do I fix this? Any suggestions?

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  Ariel H.

  • February 17, 2026 15:09

  Hi Rene,

  Thank you for reaching out.

  The behavior you’re experiencing is a known issue specifically affecting iOS devices. This does not occur on Android.

  We’re already aware of this issue and have raised it with our developers for further investigation. I will reach out to you as soon as I have any updates.

  Kind regards,
  Ariel H.

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