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Loop Loading

Emiliano Leone

I can't update the pages anymore, the loading loop remains

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3 comments

Date Votes
  • Ariel H.
    • Edited

    Hi Emiliano,

    Thanks for reaching out.

    We’ve seen this happen on sites running Wordfence or similar security plugins. In many cases, disabling the firewall temporarily or switching it to Learning Mode fixes the issue. You can check this guide for reference:
    https://help.elegantthemes.com/en/articles/2395855-how-to-fix-saving-issues-while-wordfence-plugin-is-enabled

    If that’s not the case, could you please try disabling all other plugins except Brizy and Brizy Pro and see if the issue still occurs? It would also help to temporarily switch to a default theme to rule out any theme conflicts.

    If the issue continues, we’ll need to check it directly from your WP Admin. Please create a temporary Admin user and send the details to communitysupport@brizy.io using the format below:

    Community Post: https://support.brizy.io/hc/en-us/community/posts/33291751165842
    WordPress Admin URL:
    Username:
    Password:

    Before sharing access, please make sure to create a full backup of your site as a precaution.

    Best regards,
    Ariel H.

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  • Emiliano Leone

    Hi Ariel,

    I wanted to update you that the issue is now resolved. It was indeed a conflict with the security plugins (Solid Security/Wordfence) as you suggested.

    I would like to apologize for the harsh tone of my previous email. As I mentioned, I am currently in the middle of a very high-stakes campaign for the David di Donatello 2026 awards, and having my professional hub down was extremely stressful. My frustration came from the fact that this wasn't the first time I faced stability issues during crucial work moments.

    However, your feedback was spot on and allowed me to fix it quickly once I identified the specific blocker.

    Thank you for the professional and prompt support. I’ll keep an eye on the settings to ensure this doesn't happen again.

    Best regards,

    Emiliano Leone

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  • Ariel H.

    Hi Emiliano,

    Thank you for the update, I’m glad to hear everything is working now.

    And please don’t worry at all about your tone. There’s absolutely no need to apologize. I completely understand how stressful things can be, especially during an important campaign.

    If you need anything else, I’m here to help.

    Kind regards,
    Ariel H.

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