Critical Issue: Brizy Media URLs Breaking After Navigation

Dear Brizy Support Team,

I hope you are well.

I am reaching out because I am experiencing a persistent and critical issue on a client website that uses Brizy. The problem has been ongoing for quite some time. I contacted support earlier about related behavior, but the website has unfortunately never functioned reliably since then. At this point I would really appreciate your help in investigating this more deeply.

I will describe the situation as clearly and completely as possible.

Website
https://camar.nu

Issue description

On initial load, the homepage displays correctly.

However, after navigation (for example visiting another page and returning to the homepage, and after a refresh), all (background) images created in Brizy disappear.

When inspecting the elements, the (background) image URLs appear to be corrupted.

Correct behavior (working):
background-image:
https://camar.nu/wp-content/uploads/2025/12/Sketches.png

Broken behavior (after navigation/refresh):
The URL becomes extremely long and contains repeated parameters, for example:

https://camar.nu/?currency=usd/?brizy_media=.../?brizy_media=.../feed/feed/feed/...

The brizy_media parameter keeps repeating and the URL grows longer with each request.
After this happens, images no longer load anywhere on the site.

If the site is opened in a fresh incognito window, everything works again until navigation occurs.

Important observations

• The issue only occurs when the plugin SureCart is active.

• When only Brizy + Brizy Pro are active, the site works correctly.

• As soon as SureCart is activated, the issue returns.

• SureCart itself is not configured for multi-currency (only EUR is active).

• Geolocation in SureCart has been disabled.

• The parameter ?currency=usd still appears and gets combined with Brizy media requests.

The long URLs appear to originate from a combination of:

• Brizy dynamic media loading (?brizy_media=)

• An external query parameter (currency)

• Repeated request processing

Troubleshooting already performed

We have tested extensively to isolate the cause:

Environment checks

• Cloudflare is used only for DNS and SSL (no Workers, no Redirect Rules, no Transform Rules)

• Cloudflare cache cleared

• Server cache cleared (InstaWP)

• Browser cache cleared

Plugin isolation

• Tested with only Brizy + Brizy Pro → works correctly

• Activating SureCart → issue returns

• Disabled:

  • SEO plugin (with redirects)

  • Pretty Links

  • Code Snippets

  • All other plugins

• Issue still occurs with only Brizy + SureCart active

Brizy / site checks

• Rebuilt header and menu

• Tested menu links (internal vs full URLs)

• Recreated buttons

• Tested navigation methods

• Issue occurs even after simple refresh in some cases

Behavior pattern

1. Load homepage → works

2. Navigate to another page or interact

3. Return to homepage or refresh

4. URL becomes:
   ?currency=usd/...brizy_media...

5. Background images disappear sometimes site-wide...sometimes only on the home

The problem appears to be related to how Brizy constructs media URLs when query parameters are present.

It seems that the current page query string is being reused or appended repeatedly.

Request

Could you please advise:

1. Is Brizy known to have issues when external query parameters (such as ?currency=) are present?

2. Is there a way to prevent Brizy media URLs from inheriting or appending the full page query string?

3. Are there any settings, filters, or compatibility recommendations when using Brizy together with systems that add query parameters?

4. Do you see anything in this behavior that suggests a Brizy media handling or URL construction issue?

If needed, I would be happy to provide:

• Temporary access

• A staging environment

• Additional logs or recordings

This issue has been affecting the site for quite some time, so any guidance or investigation from your side would be greatly appreciated.

Thank you very much for your time and support.

Kind regards,
Mieke