Help - unexpected behavior.

Nag Oc

• February 10, 2026 20:38

Hello,

Over the past couple of days, I’ve noticed unexpected behavior on the platform. Updates are not consistently reflected on the live site. I publish changes, but when I return later, the previous version is still showing.

I’ve been using your platform for years and have never experienced this before, which makes me believe something may be wrong. Repeatedly redoing designs and republishing is becoming frustrating, and I’d really appreciate clarification on what’s going on and whether there are any current issues affecting updates.

This is happing on the last site I've created, have not worked on the rest for a long time.

Thank you for your help.

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  KC George

  • February 11, 2026 09:04

  Hello there,

  Could you make a screen recoding that shows the changes you made and how the live page appears later so we can look into the reason for this strange behavior? Please provide us with the URL of your live site if the problem occurs often and is easily reproducible. We'll attempt to replicate the problem in your project. Please specify the steps if there are any that we need to follow in order to observe the above problem.

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  Nag Oc

  • February 12, 2026 08:00
  • Edited

  Here is my site.....................
  and here is my admin link to the project ---------
  
  It won't update by defutl, I have to keep trying couple of times, or deleted all the cookies , it used to update fast in the past, what changed? 
  
  Please look into this issue. 

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  KC George

  • February 12, 2026 05:32

  Hello Onecup Cards,

  We have fixed the above issue. Please check if the updates you make to your project reflect in the live site. 

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  Nag Oc

  • February 12, 2026 07:58

  The issue is resolved, and I appreciate your help, KC. I have another question: will this ticket be made public? I noticed the URL includes "community/posts," so if it is public, please remove it and inform me of the best way to contact the support directly. Thanks

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  KC George

  • February 12, 2026 09:12

  Hello Nag,

  You are interacting with us on a public forum. This discussion is accessible to the general public and will be available through Google search.

  If you prefer a private conversation, kindly send us an email at support @ brizy.io (without the spaces)

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  Nag Oc

  • February 12, 2026 09:26
  • Edited

  Thank you, KC, for the information. However, it would have been helpful if the user had been informed that the post would be made public to avoid revealing sensitive information, like having a notification when clicking the attached button. 
  
  I will contact you directly via email in the future, again thank you for your support. 
  
  Good Day.
  
  
  

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  KC George

  • February 12, 2026 10:54
  • Edited

  Hello Nag,

  The Support Form now includes a disclosure that this is a public forum.

  

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