cant reach wordpres dashboard after editing a page

Rene Vandongen

• January 29, 2026 20:38

I have a problem on a page. I want to fix it. It's not working. I want to leave the page and go back to the dashboard using the button at the bottom left... but it's not working. All I get is a white screen. When I refresh the page, I'm taken back to the page I was editing.

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  Ariel H.

  • January 29, 2026 22:55

  Hi Rene,

  Thank you for contacting us.

  Could you please confirm if you can replicate the issue with all other plugins besides Brizy and Brizy Pro disabled? Also, try using another theme and see if this makes any difference?

  If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/32934752184722
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Rene Vandongen

  • January 30, 2026 13:41

  Hi,

  Yes, even with all plugins disabled and changed themes.

  And the problemm on the page what i try to fix dosnt change also. 

  I even rebuilt the entire section with different options, but the same problem persists. 

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  Ariel H.

  • January 30, 2026 13:54

  Hi Rene, please follow the steps above to submit your site credentials so we can inspect the issue.

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  Rene Vandongen

  • January 30, 2026 13:55

  send you an email with the details. Thanks in advance!

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  Ariel H.

  • January 30, 2026 15:03

  Hi Rene,

  Thank you for your cooperation. 

  Based on what we’re seeing, the issue is most likely related to ModSecurity on the server, as it can sometimes block certain requests made by the editor.

  To address the issue, please disable ModSecurity as described on this support article: https://support.brizy.io/hc/en-us/articles/22590197512210

  You may also SecRequestBodyLimit and SecRequestBodyNoFilesLimi as described in the above article if if you prefer not to disable modsecurity.

  If you don't have access to ModSecurity in your hosting panel, please reach out to your hosting provider for assistance.

  Best regards,
  Ariel H.

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  Rene Vandongen

  • January 31, 2026 18:04

  Nothing has changed at all. Not even the problem with the carousel that caused me to discover the white screen. I can only conclude that it's in Brizy. All plugins are disabled. I even changed themes. 
  I'm now also having problems with a section for saving favourites to use elsewhere. Saving no longer works. 

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  Ariel H.

  • February 02, 2026 09:13

  Hi Rene,

  Thank you for the update.

  We cloned the main page in our staging environment to test the issue, but unfortunately, we weren’t able to reproduce the white screen or the other problems you described. This is demonstrated on this screencast - https://streamable.com/jpih41

  To help us investigate further, could you also please provide temporary access to your hosting control panel or cPanel?  You can send the credentials securely to communitysupport@brizy.io.

  Looking forward to your update.

  Best regards,  
  Ariel H.

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