Play button missing for all videos on Safari in Brizy Cloud

Nico Breuker

• January 24, 2026 13:46
• Edited

Hello Brizy Support,

I am using the Brizy Cloud Builder (not WordPress) and I am experiencing an issue where the play button for Vimeo videos—and also for custom uploaded videos—is not visible in Safari on any device.
I have already tried the following steps:

• Cleared the cache and all cookies in Safari (on multiple devices, some of which never accessed my site before)
• Removed and recreated the video elements in the builder (both Vimeo and custom video)
• Verified that I do not use any custom CSS anywhere
• Updated Brizy Cloud and all available assets to the latest version
• Disabled and re-enabled all possible options to rule out any settings conflicts
• Tested both with my actual site and a newly created page with only a video element
• The videos and play button display correctly in all other browsers (Chrome, Firefox, Edge, etc.)
• The issue is the same if I use a Vimeo link or a custom video file

This is making me think that the issue is related specifically to Brizy Cloud Builder in combination with Safari.
Can you please investigate this further?
I need a solution, as many of my visitors use Safari.

Check the image: 

Thank you very much in advance!

Best regards
Nico

0

• 

  KC George

  • January 26, 2026 09:48

  Hello Nico,

  We could not reproduce the above problem at our end. The play button displays well on Safari browser at our end. Please do more tests and check if the behavior is consistent across multiple computers and laptops.

  

  0
• 

  Nico Breuker

  • January 26, 2026 13:16

  Hello,

  Thank you for your response.

  I have tested this issue on multiple devices, including several iPhones and multiple laptops, all running macOS. The problem is consistent across these devices. Additionally, the play button is now partially not working in Chrome as well.

  It also appears that this behavior started after updating iOS and macOS. On my iPhone, the play button was visible before the update, but after updating iOS it is no longer displayed. I observed the same behavior on my Mac after updating the operating system.

  Based on these tests, it seems there may be a compatibility issue between Brizy Cloud and the newer versions of macOS and iOS.

  Please let me know if you need any additional information or specific test cases from my side.

  Best regards,
  Nico

  0
• 

  KC George

  • January 26, 2026 14:42

  Hello Nico,

  Can you please let us know which versions of macOS and iOS have incompatibility with Brizy Cloud play buttons? We will attempt to reproduce the issue at our end after updating to the specific versions. 

  0
• 

  Nico Breuker

  • January 26, 2026 15:53

  Mac Tahoe 26.2 and iOS 26.2

  0
• 

  KC George

  • January 27, 2026 04:27

  Hello Nico,

  Incompatibility of Brizy video play buttons with Safari 26.0.1 was reported and we have developed a fix for it. We hope to release the fix along with a future update.

   

  0

Please sign in to leave a comment.