Payment declined

Irene Sanchez Guillen

• January 20, 2026 15:03

Hello,

 

I have problems with my card. I don't know why because you have been charging on it the amount for 3/4 years from this one. Now is not working and nothing has changed.

 

Did you change the terms? This is a debit card, do you need a credit card?

Can you help me, please?

 

 

 

Irene Sánchez

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• 

  Ariel H.

  • January 20, 2026 15:48

  Hi Irene,

  Thank you for contacting us.

  As far as I know, there haven’t been any changes to our payment terms.

  Since the card has worked in previous years, I’d kindly suggest checking with your bank to see why the recent charge was declined, as this is often related to bank-side security checks or limits.

  Please let us know what they advise, and we’ll be glad to assist further if needed.

  Kind regards,  
  Ariel H.

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