Contact form is not working

Thomas Enns

• January 11, 2026 12:17

Dear Brizy Producer, 

the contact form is not working.

I can find the Testemails in Brizy - Leads, but they are not in my inbox

Thank you for your help

1

• 

  Ariel H.

  • January 12, 2026 11:18

  Hi Thomas,

  Thank you for contacting us.

  Since the test emails are showing correctly in Brizy → Leads, this confirms that the contact form itself is working.

  Could you please try using a different email address in the contact form? If the emails still don’t arrive, it’s likely there’s an email delivery issue on your server, or the email address currently used in the form is unable to receive emails sent from your hosting environment.

  If you’d like, you can also share access to your WordPress site with us so we can check it from our end. You can add us as an Admin user in your WordPress dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/32459097383314
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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• 

  Ariel H.

  • January 12, 2026 13:53

  Hi Thomas,

  Thank you for your patience. We’ve checked on our end and can confirm that the contact form is now working correctly.

  Please try submitting it again when you have a moment and let us know if you continue to experience any issues. We’ll be glad to assist further if needed.

  Kind regards,
  Ariel H.

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  Thomas Enns

  • January 12, 2026 14:24

  Thank you so much Ariel. 

  Could you tell me... what was the problem?

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• 

  Ariel H.

  • January 12, 2026 14:28

  Hi Thomas,

  Thank you for keeping in touch.

  It appears this was caused by a hard caching issue. To resolve it, we duplicated the form, which allowed it to function again.

  If you have any questions or need help with anything else, feel free to let us know.

  Best regards,
  Ariel H.

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