Custom domain

Ramon Escalante Galan

• January 09, 2026 10:36

I recently started using your cloud service. I've created two websites with domains hosted by external providers. I'm unable to connect the one I need to do manually (quesoyoparamereceresto.com). As you can see in image 1


I've entered the A and CNAME records, but as you can see in image 2,.

The DNS settings aren't changing. I don't have the HOSNAME information or two IP addresses to do this.

Thank you

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  Ariel H.

  • January 09, 2026 11:06

  Hi Ramon,

  Thank you for contacting us.

  Upon checking, the DNS records appear to be set up correctly, and there’s no need to update the nameservers. DNS changes can take a bit of time to fully propagate, so we recommend allowing a few more hours for this to complete.

  We’ll continue monitoring this on our end and will let you know as soon as the domain is fully working. If the issue persists, I’ll escalate this further for investigation.

  Kind regards,
  Ariel H.

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  Ariel H.

  • January 09, 2026 12:31

  Hi Ramon,

  Your domain is now working.

  

  Kind regards,
  Ariel H.

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