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Brizy Slow Saving Page

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5 comments

  • Ariel H.

    Hi Georg, 

    Thank you for contacting us.

    It looks like the issue is being caused by ModSecurity on your server. To resolve this, I recommend contacting your web hosting provider and asking them to disable ModSecurity for your website. If this is not possible, please ask them to revise the SecRequestBodyLimit in ModSecurity. This is explained here: https://support.brizy.io/hc/en-us/articles/22590197512210

    Once this has been done, please let us know so we can revisit your site and check it again.

    Best regards,
    Ariel H.

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  • Georg Lagner

    There is no ModSecurity installed or active.

    i setup a user to checkout the LINK

     

     

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  • Ariel H.

    Hi Georg,

    Thank you for the update.

    We’ve checked your website and were not able to reproduce the issue you described. We edited one of the test pages and added over 10 blocks without encountering any problems when saving the page. You can see this in the following screencast: https://youtu.be/itJMU1smAFE

    To help us better understand the issue, could you please share a short screencast showing the exact steps that lead to the error?

    In the meantime, we recommend trying to edit the page in an incognito/private window or using a different browser to see if that makes any difference.

    We’ll be glad to continue investigating once we have more details.

    Best regards,  
    Ariel H

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  • Georg Lagner

    https://limewire.com/d/1aYlQ#WEw8iXyWE3

    Here the video where you can the issue

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  • Ariel H.

    Hi Georg,

    Thank you for taking the time to create and share the screencast.

    We tried to replicate the exact steps shown in your video, but unfortunately we couldn’t reproduce the issue on our side. This is demonstrated on this screencast - https://streamable.com/ftid5e

    To rule out a local environment issue, could you please try clearing your browser cache, testing in a different browser, or editing the page from another computer if possible? This will help us determine whether the issue is browser, or device specific. 

    Kind regards,
    Ariel H.

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