brizy pro HTTP error 500

moto officina str racing di stefano giuliani

• December 23, 2025 11:22
• Edited

i recently bought brizy premium again after a little while of the website being down changed the license and then kept getting this error until i deactivate brizy pro

version brizy pro 2.7.13

0

• 

  Ariel H.

  • December 23, 2025 11:30

  Hi,

  Thank you for contacting us.

  An Error 500 is a server-side issue and usually occurs when the server encounters a configuration problem, hits a resource limit, or runs into a plugin conflict. To help isolate the cause, please temporarily disable all other plugins and keep only Brizy and Brizy Pro active to see if the issue persists.

  If it still doesn’t resolve the problem, please provide us with temporary access to your WordPress Admin so we can investigate further. Kindly add us as an Administrator user and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/32056127972242
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

  0
• 

  moto officina str racing di stefano giuliani

  • December 23, 2025 12:47

  hey i already did only brizy and brizy pro are active the moment i deactivate brizy pro it works

  i will contact comunitysupport@brizy.io

  thanks for the reply

  hopefully its a quick fix 

  0
• 

  Ariel H.

  • December 23, 2025 13:33

  Hi Alessio,

  Thank you for your cooperation.

  It looks like the login URL for your website wasn’t included in your message, and we don’t currently have your website on record.

  Could you please share the website’s login URL, so we inspect your site.

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • January 02, 2026 08:41

  Hi Alessio,

  My apologies for the delay.

  It appears the issue was coming from the Sydney theme. We switched the site to the Blocksy theme, and the issue no longer occurs.

  We recommend continuing to use Blocksy, then re-enabling your other plugins and testing again. Please let us know if you encounter any issues or need further assistance, we’ll be glad to help.

  Kind regards,
  Ariel H.

  0

Please sign in to leave a comment.