shortcodes not working

Darren Nicholls

• December 15, 2025 12:59

Hi,

We've created some custom php that output as shortcodes, since updating Brizy none of the shortcodes work.

Is that something you can help with?

Thanks,
Darren

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  Ariel H.

  • December 15, 2025 13:45

  Hi Darren,

  Thank you for contacting us.

  Please try making a small change to the block that contains your shortcodes. Set the block width to 90%, then click Update to save the changes. After that, preview the front end and check if this fixes the issue.

  If it does, go back to the editor, revert the block width to 100%, and click Update again. This process forces the block to recompile, which can often resolve such issues.

  If this didn't help, please provide us with temporary access to your WordPress Admin so we can take a closer look. Kindly add us as an Administrator user and send the following details to communitysupport@brizy.io.

  Reference 31862487084690 number in the subject 
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 15, 2025 16:11

  Hi Darren,

  I just wanted to follow up to see if the issue has been resolved with the solution we shared earlier. If you’re still experiencing any problems, please share your site’s credentials with us so we can take a closer look.

  Best regards,
  Ariel H.

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  Darren Nicholls

  • December 16, 2025 12:32

  Hi Ariel,

  Your idea of resizing the box seemed to fix it. It was certainly a strange one, working fine and then not. And then working again.

  Thanks for you help on this.

  Darren

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