Failed to Upload File Error in Header Image

Edwin Kim

• December 12, 2025 08:59

Hello, I am trying to add an image to the header nav bar. But I keep getting this error message. How do I fix? I don't get this error when adding an image to main body of the website.

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  Ariel H.

  • December 12, 2025 09:15

  Hi Edwin,

  Thank you for reaching out.

  To isolate the cause of the error, could you please try temporarily disabling all other plugins except Brizy and Brizy Pro, then check if you can still replicate the issue when adding the image to the header? This will help determine if a plugin conflict is causing the issue.

  Please give this a try and let me know how it goes.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 15, 2025 16:19

  Hi Edwin,

  I just wanted to follow up to see if the issue has been resolved with the solution we shared earlier. If you’re still experiencing any problems, please share your site’s credentials with us so we can take a closer look.

  You can privately share your site’s credentials using the format below:

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/31794701809426
  WordPress Admin URL:
  Username:
  Password:

  Please send these details to communitysupport@brizy.io. We’ll check everything as soon as we receive your access.

  Best regards,
  Ariel H.

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