Brizy Pro plan not active despite payment.

Atul M Ingle

• December 09, 2025 09:47

Hello,

I have made my payment and the payment is successful but when I am now looking at my back end, It is still showing me to upgrade to pro. Can you please look at it?

 

Awaiting your response and sending you the screenshot.

 

Thank you.

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• 

  Ariel H.

  • December 09, 2025 10:13

  Hi Atul,

  Thank you for contacting us.

  The issue you’re experiencing usually happens when there is a version mismatch. Please make sure that both Brizy and Brizy Pro are updated to their latest versions.

  

  If you need any assistance with updating them, feel free to share your site’s credentials, and we’ll be glad to help. Kindly add us as an Administrator user and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/31707156598546
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 11, 2025 15:55

  Hi Atul,

  I just wanted to follow up to see if the issue has been resolved with the solution we shared earlier. If you’re still experiencing any problems, please share your site’s credentials with us so we can take a closer look.

  Best regards,
  Ariel H.

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