Subscription

Esther Van Wageningen

• December 08, 2025 14:08

Dear Brizy Support,

A year ago, I subscribed to Brizy Pro. I only needed the subscription for one year to build my own templates for my website, as I use Brizy Free for other parts. I wasn’t aware that the subscription would renew automatically; otherwise, I would have cancelled it in time.

I just noticed that a new subscription has been charged, extending my plan until December 2026. I kindly ask if you could cancel this renewed subscription immediately and issue a refund.

Thank you in advance for your help.

Kind regards,

Esther van Wageningen

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• 

  Ariel H.

  • December 08, 2025 15:16

  Hi Esther,

  Thank you for contacting us.

  I understand how easy it is to miss a renewal notice, and I’m sorry for any inconvenience this may have caused.

  As outlined in our terms and conditions, refunds are available within the first 30 days of a new subscription. Renewal payments, however, aren’t eligible for refunds: https://www.brizy.io/terms-and-conditions

  Although we’re unable to refund this renewal, we can cancel your Freelancer WordPress subscription, so you won’t be billed again moving forward.

  Best regards,
  Ariel H.

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  Esther Van Wageningen

  • December 08, 2025 17:04

  Hi Ariel,

  Thank you for your response.

  I understand the policy as described in your terms and conditions. However, I would like to clarify why I believe an exception is justified in my case.

  I did not receive any communication prior to the renewal such as a reminder email or notification inside the dashboard. If I had received any of these, I would have cancelled immediately. Because of this lack of communication, the renewal came as a complete surprise.

  Additionally, the information about subscription renewals on your website is very unclear in my opinion. As a result, I had no reason to expect that the plan would extend automatically, especially since I only needed Brizy Pro for one year to build my own templates in another pagebuilder.

  I therefore kindly request that you reconsider the decision and issue a refund for the renewal. I believe this would be a fair and customer-friendly solution given the circumstances and the absence of any prior notification.

  Thank you again for taking the time to review this matter.

  Kind regards,

  Esther van Wageningen

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  KC George

  • December 09, 2025 10:19

  Hello Esther,

  We have granted your request and refunded the $99.00 payment. Within seven to ten business days, your payment method is likely to be credited with this transaction.

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