Images not loading in Brizy editor

Nick Barclay

• December 08, 2025 05:36
• Edited

Hi,

The images are not loading in the Brizy editor when editing a page. Sometimes, the background images load(only when hovering over the element), but most of the time, the images do not load or are visually unappearing.

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  Ariel H.

  • December 08, 2025 10:08

  Hi Nick,

  Thank you for reaching out to us.

  Could you please confirm if you can replicate the issue with all other plugins besides Brizy and Brizy Pro disabled? Also, try using another theme and see if this makes any difference?

  If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/31672585274258
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Nick Barclay

  • December 08, 2025 11:09

  Hi Ariel,

  Thank you for your response.

  The issue is with the Brizy/Brizy Pro plugins. The images load on the frontend correctly, but while editing a page, it images do not load in the editor.

  Could you provide a solution for this?

  Thank you!

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  Ariel H.

  • December 08, 2025 12:16

  Hi Nick,

  To properly investigate the issue, we’ll need to check it directly on your website. Please follow the steps outlined in our last email to send your site credentials privately.

  Once we have them, we’ll be able to look into the problem and assist you further.

  Best regards,
  Ariel H.

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  Nick Barclay

  • December 09, 2025 06:15

  Hi Ariel,

  Did you get the site credentials for the website via email?

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  Ariel H.

  • December 09, 2025 08:20

  Hi Nick,

  We haven’t received your site credentials yet. Could you please confirm if you followed the format we shared in our previous email when sending them over?

  If it’s easier, you’re also welcome to paste the credentials directly into this support thread, rest assured, they will be kept private.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 11, 2025 08:24

  Hi Nick,

  Thank you for sending over the credentials. Unfortunately, they aren’t working on our end. Could you please review them and resend the updated details when you can?

  

  Thank you,
  Ariel H.

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