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Black frame when viewing a page

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5 comments

  • Ariel H.

    Hi Timur,

    Thank you for contacting us.

    Could you please try pasting your text without formatting to see if the issue persists?
    You can do this by using the shortcut Ctrl + Shift + V (Windows) or Cmd + Shift + V (Mac).

    Alternatively, you can paste the text into Notepad first, then copy it again from there and paste it into the Brizy text element. This ensures the text is completely clean and free of hidden formatting.

    Let us know if this helps.

    Best regards,
    Ariel H.

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  • Timur Taveev

    Hello

    This text on my page was pasted first into Notepad and then into Brizy. The text is unformatted.

    Page: Test

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  • KC George

    Hello Timur,

    Right clicking the text and selecting the "Clear Formatting" option resolves the issue. Please check the page https://oskaravto.pro/test/ again.   

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  • Timur Taveev

    I know that clearing the formatting solves the problem.

    Adding a space after the text and saving the pages after pasting text from a notebook also solves the problem.

    But I didn't have these problems before. Now you're asking me to clear the formatting for each text element to which I added text from a notebook.

    Can you fix this problem so that copying text from a notebook without formatting doesn't result in a black border?

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  • KC George

    Hello Timur,

    Sure, I will report this issue and we will work on fixing it.

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