Urgent: Critical Error on Website After Using Brizy

Vishu Saini

• November 27, 2025 09:38

Hello Brizy Support Team,

I am experiencing a critical error on my website. The message displayed is:

"There has been a critical error on this website. Please check your site admin email inbox for instructions."

This issue began while working with Brizy, and I am currently unable to access the affected page(s). I have checked my admin email but have not yet found a clear resolution.

Could you please assist me in diagnosing and resolving this issue?
If needed, I can provide access details, logs, or any additional information.

Thank you in advance for your help.

Kind regards,
[Vishal Saini]

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• 

  Ariel H.

  • November 27, 2025 10:13

  Hi Vishal,

  Thanks for reaching out. 

  Kindly disable all other plugins except Brizy and Brizy Pro to check if one of them might be causing a conflict.

  If it still doesn’t resolve the problem, please provide us with temporary access to your WordPress Admin so we can investigate further. Kindly add us as an Administrator user and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/31396336785426
  WordPress Admin URL:
  Username:
  Password:

  If you don’t have access to the WP Admin due to this error, please feel free to provide cPanel access as well so we can assist you further.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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• 

  Ariel H.

  • November 28, 2025 09:51

  Hi Vishal,

  I just wanted to follow up to see if the issue has been resolved with the solution we shared earlier. If you’re still experiencing any problems, please share your site’s credentials with us so we can take a closer look.

  Best regards,
  Ariel H.

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