User lost saved changes

Replan AS

• November 26, 2025 14:42

Hi, I have a customer who edited their /home page and they were saving the whole time (clicked the update button). However, the page froze after a while and they refreshed their page only to find out that they lost all their changes. 

Is there a way to recover their changes?

The website page is https://www.kjerringsveiven.no/home 

And their workspace/project lies in our account as kjerringsveivenstat@gmail.com

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  Ariel H.

  • November 26, 2025 15:03

  Hi Replan,

  Thank you for contacting us.

  We can request a recovery of the lost site for your customer. However, please note that we cannot guarantee that the changes will be fully restored.

  We’ll do our best to assist and keep you updated on the process.

  Best regards,
  Ariel H.

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  Replan AS

  • November 26, 2025 16:14

  Thank you Ariel. That's okay, a partial recovery is better than none. And please let us know when the recovery is done.

  Kind regards,

  Replan

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  Ariel H.

  • November 27, 2025 08:27

  
  Hi Replan,

  Thank you for the update.

  We escalated your request to our senior support team, and we’re currently waiting for their confirmation. We’ll reach out to you again as soon as we receive an update.

  Kind regards,
  Ariel H.

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  Ariel H.

  • November 28, 2025 08:11

  Hi Replan,

  Could you also provide the last date and time when the site was still working properly. This information is important so they can try to recover the correct version of the site.

  Best regards,
  Ariel H.

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  Replan AS

  • November 28, 2025 13:23

  The changes that were lost were made by the user on wednesday, 26/11/2025, 1200-1500 (Oslo time). They clicked the save/update button throughout this time period.
  
  At the end, they had to refresh the page and it reverted back to the site version before these changes were implemented in this time period.

  The user took screenshots on how the site looked like when they made their changes.
  
  The changes that were lost had a blue & white background. And the current (old) version right now has a purple & black background.
  
  

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  Ariel H.

  • November 28, 2025 15:21

  Hi Replan,

  Thank you for providing the details. I’ve forwarded everything to our senior support team for review. Please give us some time to follow this up, and we’ll get back to you once we have an update.

  Best regards,
  Ariel H.

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  Replan AS

  • November 30, 2025 21:58

  The client has redesigned the website over the weekend and was able to save it.
  There is no more need to restore any older versions. So any changes from your support team is no longer needed.
  
  Thank you for the help!

  Kind regards,

  Replan

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