The project is running a legacy version of Cloud and cannot be properly processed

Giuseppe Papagno

• November 19, 2025 16:41
• Edited

Hi Brizy Support Team,

I hope you’re well.

I’m writing regarding the issue described in the link below, as I am facing the same problem: link here.

Unfortunately, the suggested procedure to save and transfer layouts is not working on my end. Some elements are not being transferred at all, and the system is requesting activation of a Pro license in the new project before I can insert the saved layouts. This blocks the entire process.

Since the manual workflow is time-consuming and currently not feasible due to these errors, I kindly ask if your team could handle the migration automatically on your side.

Let me know what you need from me (access, project details, etc.) to move forward.

Thanks in advance for your support.

Looking forward to your reply.

Best regards

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  Ariel H.

  • November 19, 2025 15:47

  Hi Giuseppe,

  Thank you for reaching out.

  We’re still looking into the issue, and I apologize that it may take us a bit more time to address it properly. 

  We’ll get back to you as soon as we have an update. 

  Best regards,
  Ariel H.

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  Giuseppe Papagno

  • November 19, 2025 16:44

  Hi Ariel, thank you!
  
  I think this is supposed to be a post to be published, right? If yes please do not approve it, while let's keep the conversation about my problem in this window, if possible. Otherwise, I can raise a ticket. Please do let me know.
  
  Best,
  Giuseppe

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  Giuseppe Papagno

  • November 20, 2025 17:09

  Hello, are there any news?

   

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  KC George

  • November 20, 2025 17:49

  Hello Giuseppe,

  We are still working on your project. We hope to get back to you by tomorrow.

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  KC George

  • November 21, 2025 07:37
  • Edited

  Hello Giuseppe,

  We have transferred the PRO license to the new project, "(NEW) Studio Medico Papagno". Open both the old and new projects in two tabs of a browser window and compare the designs and check if everything looks exactly same. Make necessary changes to the new project to make its design idential to the old project. 

  If you need further help, kindly get back to us. If you do not want this support post to be publicly available, kindly delete it by selecting the "Delete" option.

  

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