Shopify Brizy contact form email - Your email was not sent

John C

• November 10, 2025 08:50
• Edited

Hello Brizy Support,

I am receiving - "Your email was not sent" - error on contact blocks on a Shopify page (no longer getting the "505 error") so I was able to create a page, however keep getting error - "Your email was not sent" , when testing in a browser - tried several of the options. When using the SMTP option, the (required email field*) the entry field will not accept any email@address.com - receive error = All fields marked with an asterisk ( * ) must be completed. Even when entering a valid email address, It will not accept any email. Can you assist ? a setting in Shopify perhaps? So, I am trying both email options , but not working. Let me know if need more details - Thanks

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  Ariel H.

  • November 10, 2025 12:22

  Hi John,

  Thank you for contacting us.

  This is a known, ongoing issue with SMTP in Brizy Cloud. In the meantime, we recommend using the default email notification option until a fix for the SMTP problem is implemented.

  

  We appreciate your understanding and patience.

  Best regards,
  Ariel H.

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