Shortcode not working

Anouk Kanner

• October 29, 2025 20:25

Hi,

I cant seem to work out why this shortcode on page https://saga4sailing.com/brizy-1409 doesnt work. Can you please have a look for me?

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  Ariel H.

  • October 30, 2025 08:50

  Hi Anouk,

  Thank you for contacting us.

  Could you please confirm if you can replicate the issue with all other plugins besides Brizy and Brizy Pro disabled? Also, try using another theme and see if this makes any difference?

  If the issue continues, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/30639778462354
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • October 31, 2025 08:44

  Hi Anouk,

  Thank you for your cooperation. Unfortunately, the password provided didn’t work on our end. Could you please double-check it and send us the revised credentials so we can investigate the issue?

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  Anouk Kanner

  • November 01, 2025 20:24

  I have re-send

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  Ariel H.

  • November 03, 2025 09:23

  Hi Anouk,

  Thank you for your cooperation.

  We checked the shortcode, and it’s not working even when placed on a regular WordPress page, as shown in the screenshot below. 

  

  This indicates that the issue isn’t related to Brizy but rather to the shortcode itself. We recommend reaching out to the plugin developer so they can review this issue and possibly provide a solution.

  Best regards,
  Ariel H.

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  Anouk Kanner

  • November 03, 2025 18:55

  thank you. I will get in contact with the developer asap.

  Question, is this plugin compatible with brizy? Or is shortcodes the only option?

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  Ariel H.

  • November 04, 2025 08:10

  Hi Anouk, it’s likely the shortcode.

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