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Showing Error again and again

Asim Mehmood

Respected Support
I am facing the error on my wordpress website mentoronline.pk. while i am making a landing page using brizy pro page builder. the error is "This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser." I am facing this issue from last few days. and so annoying due this error. I request you please fix my issue.

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3 comments

Date Votes
  • Ariel H.

    Hi Asim,

    Please provide us with temporary access to your WP Admin page so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/30608994380818
    WordPress Admin URL:
    Super Admin Username:
    Password:

    Looking forward to your reply.

    Best regards,
    Ariel H.

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  • Asim Mehmood

    Respected Support Team,

    I am writing again regarding the issue I submitted yesterday concerning my WordPress website, mentoronline.pk, while using Brizy Pro page builder. The error I am encountering is:

    "This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser."

    I have been facing this problem for the past few days, and it has become extremely frustrating, especially since it prevents me from creating landing pages.

    I would like to remind you that I have been a loyal customer since November 6, 2020 — almost 5 years. Despite submitting my ticket yesterday, I have yet to receive a resolution or meaningful response. I find this delay in support unacceptable.

    I kindly request that this issue be prioritized and resolved immediately. I expect a clear action plan or a solution without further delay, as this is significantly affecting my work.

    Thank you for your urgent attention. I look forward to your prompt response.

     

      Sincerely,

    Asim Mehmood  

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  • Ariel H.

    Hi Asim,

    Thank you for following up, and we apologize for the inconvenience this issue has caused. We actually requested your website’s login details about 15 hours ago but haven’t received them yet. To proceed with the investigation and help you fix the issue, please follow the steps outlined in our previous email to send your site credentials.

    Once we receive the details, we’ll be able to check the problem directly and possibly offer a solution.

    Best regards,
    Ariel H.

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