Affiliate
Hi, I had a Cloud sale on October 20, but I don't see any credit for it here or in the Awin system.
Ever since you outsourced this affiliate program to the Awin system, it has been unusable, complicated, and opaque. Will I receive a credit?
I sold the service via this link:
https://www.awin1.com/cread.php?awinmid=26663&awinaffid=2591161
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Hi Istvan,
Thank you for getting in touch.
We’re currently looking into your request and will get back to you as soon as we have an update. It might take a little more time since we’ll need to coordinate with Awin regarding your request.
Best regards,
Ariel H.0 -
Hi Istvan,
Thank you for your patience.
I received an update today, your commission for the sale is already recorded in the Awin system, and it’s currently within the approval period. I don’t have the full details yet, but rest assured that you will receive the commission since it’s already registered in the system.
If you’d like to check on the progress, please reach out to Kayleigh@advertisepurple.com. Otherwise, feel free to get back to us if you encounter any issues.
Best regards,
Ariel H.0 -
Hi, it's been two weeks since my last message, and there's still nothing showing up in the system. No sign of the money or the transaction.
At the moment, I don't dare recommend your service to any of my clients because I'm afraid that no one will pay me. $100 has been in the system since summer, and there is no sign of any further income, nor is there any information about when it will be visible.
This new system is of zero quality and I don't trust it.
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Hi Istvan,
Thank you for reaching out and sharing your concerns.
I understand how frustrating this situation must be. Unfortunately, this issue is handled directly by the Awin support team, and there’s not much we can do on our end to access or resolve it.
Please reach out to Awin’s support for further assistance, as they’ll be able to check your account and provide updates on your transaction.
Best regards,
Ariel H.0 -
Your system is wonderful. I pay you a monthly fee, I resell your services, but I have to arrange everything myself to get my money, and of course I don't get any help because I'm simply being ignored.
The Awin system is a pile of rubbish. It's complicated and opaque.
Thank you for your great help! My money is stuck in there, and this is the attitude I get.
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Hi Istvan,
I understand how frustrating this situation must be, and I’m really sorry you’re still experiencing delays with your commission.
Since your inquiry is specifically about your Awin commission, I want to clarify that although Brizy uses Awin for our affiliate program, all commission reviews, payments, and account checks are handled directly by Awin. We don’t have access to their internal system, so we’re unfortunately not able to investigate or update commission-related matters on our end.
You can reach Awin’s support through their Help Center here:
https://success.awin.com/s/contactsupport?language=en_USI wish I could assist more directly, but Awin’s team will be the best point of contact for resolving this.
Best regards,
Ariel H.0 -
Hi Ariel,
I'm starting to feel that neither you nor Awin want to solve my problem, but both companies want to make money off me.
That's the response they wrote, but it's a complete lie.
"Hello Istvan,
Thank you for reaching out to Partner Success, and please accept our sincere apologies for the inconvenience you’re experiencing.
You have generated two sales for the Brizy (US) program; however, these sales did not earn any commission because the program offers commissions only for new customers. This is outlined in the advertiser’s Commission Rates, which you can review here: How can I view programmes' commission rates?
If you are referring to a sale that occurred but was not tracked by our system, please follow the process described in this article: How can I report a missing sale?
Is there anything else you would like us to address with the advertiser? If you contacted them more than a week ago, we can assist you in reaching out again.
Please don’t hesitate to contact us if you need further assistance.
Best regards,Anna "
Both subscriptions were made with new registrations for new customers. One is a WordPress plugin and the other is a cloud-based service.
I really hope that this little problem will be resolved, and neither company wants to upset me. I suggest you resolve it between yourselves! I sold the software to you, you are making money from me, but I haven't received anything yet.
Your software is very good, but you are a huge disappointment in terms of finances and customer service. If this cannot be normalized, I will take legal action. I'm getting tired of nothing happening for months, but everyone knows how to point fingers at each other.
Solve it, I don't care how!
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Hello Istvan,
We could find the information we need about the two sales that were made in the month of October, through your affilate link. Both are new customers and we will work with Awin to sort out this issue.
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Hello Istvan,
We needed to approve your commissions in Awin before they could release it to you. None of the commissions, including yours, could be approved over the past few weeks due to a technical issue with the Awin system. Your commission payout was also delayed because of this issue. We, the support staff, were also unaware of the approval procedure since the affiliate program was only recently contracted out to Awin.
Your two sales in the month of October have now been approved. In the upcoming days, Awin is likely to release your payout. Please do not hesitate to contact us if there are any further problems. We deeply regret all the troble you had to go through due to issues on our end.
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Hi, it's been a little over three weeks since your last reply, and nothing has changed since then. I'm starting to feel a little distrustful that you will actually pay.
What's going to happen, I sell and you don't pay? Because that's what's happening right now. I'd like to point out that my first commission was generated almost 6 months ago and I still haven't received it. There's no sign of it anywhere.
I'm waiting for your explanation.
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Hello Istvan,
We are in communication with Awin. Kindly give us sometime to resolve this issue with them.
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Hi Istvan,
We’re still in communication with Awin regarding your commission payout, and we’re actively following this up on our end. I apologize that this is taking some time to get this resolved.
Best regards,
Ariel H.0 -
Hi Istvan,
Just a quick update to let you know that your issue is still ongoing. We wanted to reassure you that we’re continuing to follow up on it.
Thank you for your patience, and we’ll keep you posted as soon as there’s any progress.
Best regards,
Ariel H.0 -
Hi, it seems that we are slowly reaching our goal, but it's a shame that it's taking so long.
I can now see the money I earned in the system, but I can't see what I sold in your system during the summer.
I realize that I asked for something quite difficult, namely that the finances be in order! That would be the point. At present, the question remains as to how much I can trust you in the future, as this has only been half solved. There is no complete solution yet.
I am waiting for your answer as to when the entire process will be resolved. I am in no hurry, you have until next Christmas. Seeing how quickly customers can receive payment, I am not sure I want to recommend you to anyone in the future.
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Hi Istvan,
Thank you for your patience, and we apologize for the trouble. I can confirm that your affiliate payout is being processed, and you should receive an email notification from AWIN shortly.
Best regards,
Ariel H.0 -
Well, AWIN approved my account after three months of struggle, but I don't see my commission from last summer in it. Did you swallow it, or will it be paid out? If you need it, I'll leave it in and you can buy your colleagues a few coffees with it.
It's pathetic that this hasn't been resolved in over half a year.
As messed up as your software is, your financial administration is disgusting.I'd like to note that there has been no mention of compensation on your part so far.
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Hi Istvan,
I’m sorry for the frustration this situation has caused and for the delay.
Our main office is currently closed due to the holidays. However, we have notified our supervisor about your concern. We will follow this up again tomorrow as soon as the team is back.
Thank you for your patience, and I apologize again for the inconvenience this has caused.
Kind regards,
Ariel H.0 -
Hi Istvan,
Thank you for your patience. We’ve raised your concern to our Finance team. We apologize again for the inconvenience this has caused.
Kind regards,
Ariel H.0 -
Hi, yesterday I wrote about a problem with one of my clients' accounts, and now I can't even log in.
Brizy:
I'm fed up with your amateur attitude! I can't even log into his account right now, and my affiliate problem hasn't been solved for 7 months.
I'm running out of patience and am slowly reaching the point where I will contact the company's lawyer, because what you are doing is unacceptable. I can't work with this attitude, and you are constantly hindering my work.
There are promises, but no solutions!
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Hello Istvan,
The Saved Layouts syncing issue with https://optart.hu/ was resolved yestersday. Your saved library is now syncing with your Brizy Cloud account.
We had to reset your Brizy account password while troubleshooting the above issue. Because you lost access to your account, you could not see the latest update to your thread at https://support.brizy.io/hc/en-us/community/posts/32726595095442
We have now reinstated your old account password. You should be able to sign in. Feel free to reset your account password.
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