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Issue Loading Brizy Template - "Your theme must use the the_content filter"

Impactamídia Marketing

Hello, I hope this message finds you well.

I need assistance with a Brizy template. I am trying to access a template I created, but when it loads, it displays the following message: "Sorry, Brizy could not load Your theme must use the the_content filter in order for Brizy to work." Could you please help us with this issue?

The link to the attached screenshot is below: https://prnt.sc/fVeQTxwaT8hN

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Comments

5 comments

Date Votes
  • Ariel H.

    Hi Pamela, please try switching to another theme, preferably Blocksy or Twenty Twenty-One—and see if that makes any difference.

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  • Impactamídia Marketing

    Hello, thank you for your response!

    I tried activating the Twenty Twenty-Two theme since the other themes you mentioned are not available in my WordPress dashboard. After doing that, the Brizy template editor did open, but its layout appeared different than usual.

    I also noticed that the internal pages of the site changed their layout as well. Please see the screenshots below for reference:

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  • Ariel H.

    Hi Pamela,

    Please provide us with temporary access to your WP Admin page so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/30505712336786
    WordPress Admin URL:
    Super Admin Username:
    Password:

    Looking forward to your reply.

    Best regards,
    Ariel H.

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  • Impactamídia Marketing

    Hello Ariel, thank you for your reply. We managed to resolve the issue on our own. The problem occurred because I had changed the template setting in the WordPress editor from “Brizy Template” to “Default Template.” That’s what caused the issue, but it’s now fixed. I really appreciate your time and willingness to help!

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  • Ariel H.

    Hi Pamela,

    I’m glad you were able to sort it out! If you ever run into anything else, please don’t hesitate to reach out.

    Best regards,
    Ariel H.

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