SMTP seems to be not working

Ian Lewis

• October 21, 2025 18:34

I got excited when I saw you added the SMTP option, however I have spent the last few hours just trying to get it to work. I have tried changing all of the settings and combinations, matching my email providers instructions exactly and it's not working. I tried with several different emails from different providers as well. When I do this through Webhooks and Zapier the emails send correctly, just not the SMTP setting in Brizy Cloud. Hope we can get this working.

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  Ariel H.

  • October 22, 2025 08:35

  Hi Ian,

  Thank you for reaching out.

  We’re currently looking into this issue, and it should be fixed soon, we apologize for the inconvenience.

  Best regards,
  Ariel H.

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  Ian Lewis

  • October 23, 2025 17:34

  Thank you

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  Ian Lewis

  • October 28, 2025 13:49

  Hello, I was just wondering if there are any updates on this. Thanks

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  Ariel H.

  • October 28, 2025 14:50

  Hi Ian,

  Thank you for your patience. I’m sorry, but we haven’t received an update on the issue yet. I’ll make sure to reach out to you as soon as we receive any new information.

  Best regards,
  Ariel H.

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  Ian Lewis

  • November 25, 2025 13:52

  It's crazy that it has been a month now with no fix.

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  Ariel H.

  • November 25, 2025 15:09

  Hi Ian,

  Thank you for following up.

  I understand how frustrating this is, and I’m sorry that we still don’t have a fix available yet. The issue is more complex than expected, and our team needs a bit more time to resolve it. For now, please switch to using "Email Notifications" instead of SMTP as a temporary workaround.

  Best regards,
  Ariel H.

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  Ian Lewis

  • February 02, 2026 13:58

  Hello, is this still not fixed?

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  Ariel H.

  • February 02, 2026 16:53

  
  Hi Ian,

  Thank you for the update.

  I tested email sending on my website using both the default mail method and SMTP, and everything appears to be working as expected. You can see this demonstrated in the screencast here:
  https://streamable.com/mjjyx1

  If it’s still not working on your end, could you please let me know which project and workspace you’re working on so we can check it?

  Best regards,  
  Ariel H.

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