Failed to Upload File

Kate Wilson

• October 17, 2025 15:24
• Edited

Using Brizy 2.7.15 & Brizy Pro 2.7.7. Reinstalled them 2x now. Disabled all other plugins, and all of a sudden can't add images in Brizy. Even the 8kb logo in our header:

Website: dorade.org

 

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  Ariel H.

  • October 17, 2025 15:26

  Hi Kate,

  Please provide us with temporary access to your WP Admin page so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/30312936128018
  WordPress Admin URL:
  Super Admin Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Ariel H.

  • October 20, 2025 15:44

  Hi Kate,

  I just wanted to follow up regarding the temporary WordPress Admin access we requested so we can check the issue mentioned. Please let us know once you’ve added us as an Admin user and sent the details to mailto:communitysupport@brizy.io.

  Best regards,
  Ariel H.

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  Ariel H.

  • October 29, 2025 09:29

  Hi Kate,

  Thank you for your cooperation.

  The issue you’re encountering appears to be a conflict with the NextGEN plugins. When both NextGEN plugins are disabled, the issue no longer occurs, as demonstrated in this screencast - https://youtu.be/S4jvs8ut1xY

  I recommend reaching out to NextGEN support and informing them about this conflict so they can look into a possible fix. 

  In the meantime, you can temporarily disable the NextGEN plugins while working on your Brizy pages to avoid the issue. We’ve also re-enabled both plugins on your site so you can test it on your end.

  Best regards,
  Ariel H.

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