Error message on website

Racquel Allen

• September 30, 2025 14:10

Hey there,

 

I contacted my Hosting company and they made mention that both the Brizy plugins happen to be the issue, hence the error message. So they've had to deactivate the two plugins until the problem's been resolved. My website is caribcr8.com

 

The error messages are below:

• brizy-pro has the following error:
  
  PHP Fatal error: Uncaught Error: Class "BrizyPro_Forms_ApiExtender" not found in /home/dh_ddd8t7/caribcr8.com/wp-content/plugins/brizy-pro/main.php:90
  Stack trace:
  #0 /home/dh_ddd8t7/caribcr8.com/wp-includes/class-wp-hook.php(324): BrizyPro_Main->wordpressInit('')
  #1 /home/dh_ddd8t7/caribcr8.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
  #2 /home/dh_ddd8t7/caribcr8.com/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
  #3 /home/dh_ddd8t7/caribcr8.com/wp-settings.php(727): do_action('init')
  #4 /usr/local/wp/php/WP_CLI/Runner.php(1377): require('/home/dh_ddd8t7...')
  #5 /usr/local/wp/php/WP_CLI/Runner.php(1296): WP_CLI\Runner->load_wordpress()
  #6 /usr/local/wp/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLI\Runner->start()
  #7 /usr/local/wp/php/bootstrap.php(83): WP_CLI\Bootstrap\LaunchRunner->process(Object(WP_CLI\Bootstrap\BootstrapState))
  #8 /usr/local/wp/php/wp-cli.php(32): WP_CLI\bootstrap()
  #9 /usr/local/wp/php/boot-fs.php(17): require_once('/usr/local/wp/p...')
  #10 {main}
  thrown in /home/dh_ddd8t7/caribcr8.com/wp-content/plugins/brizy-pro/main.php on line 90
  
  
• And brizy (non-pro) has this error:

   

  PHP Fatal error: Uncaught Error: Class "Brizy_Editor_Forms_Api" not found in /home/dh_ddd8t7/caribcr8.com/wp-content/plugins/brizy/editor.php:308
  Stack trace:
  #0 /home/dh_ddd8t7/caribcr8.com/wp-content/plugins/brizy/editor.php(182): Brizy_Editor->loadEditorApi(NULL, Object(Brizy_Editor_User))
  #1 /home/dh_ddd8t7/caribcr8.com/wp-includes/class-wp-hook.php(324): Brizy_Editor->wordpressLoaded('')
  #2 /home/dh_ddd8t7/caribcr8.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
  #3 /home/dh_ddd8t7/caribcr8.com/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
  #4 /home/dh_ddd8t7/caribcr8.com/wp-settings.php(749): do_action('wp_loaded')
  #5 /usr/local/wp/php/WP_CLI/Runner.php(1377): require('/home/dh_ddd8t7...')
  #6 /usr/local/wp/php/WP_CLI/Runner.php(1296): WP_CLI\Runner->load_wordpress()
  #7 /usr/local/wp/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLI\Runner->start()
  #8 /usr/local/wp/php/bootstrap.php(83): WP_CLI\Bootstrap\LaunchRunner->process(Object(WP_CLI\Bootstrap\BootstrapState))
  #9 /usr/local/wp/php/wp-cli.php(32): WP_CLI\bootstrap()
  #10 /usr/local/wp/php/boot-fs.php(17): require_once('/usr/local/wp/p...')
  #11 {main}
  thrown in /home/dh_ddd8t7/caribcr8.com/wp-content/plugins/brizy/editor.php on line 308

0

• 

  Ariel H.

  • September 30, 2025 15:15

  Hi Racquel,
  
  Thank you for contacting us.

  Please provide us temporary access to your site's credentials so we can take a closer look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/29867004963474
  WordPress Admin URL:
  Username:
  Password:

  We will also need access to cPanel:
  cPanel login URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

  0
• 

  Racquel Allen

  • September 30, 2025 15:37

  Thanks so much, I sent over the information.

   

  Racquel

  0
• 

  Ariel H.

  • September 30, 2025 16:22

  Hi Racquel,

  Thank you for your cooperation. 

  I  noticed that the WordPress Dashboard isn’t working either, which suggests a more complex issue not directly related to Brizy. To properly investigate and resolve this, we’ll need access to your cPanel. Could you please provide those details?

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • October 01, 2025 11:49

  Hi Racquel,

  I’m following up regarding the cPanel login details we requested in my previous message. Once you’re able to share those credentials, we’ll be able to log in, take a closer look, and help resolve the issue.

  Please send the details to communitysupport@brizy.io

  Best regards,
  Ariel H.

  0

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