hamburger icon

Wirb Net

• September 22, 2025 20:22

Hi, I’m having an issue with the mobile menu on my Brizy template. In the editor, the hamburger icon shows up fine, but after I publish and view it on a phone, the icon doesn’t appear. The menu still opens if I tap the area where the icon should be. I’ve already tried deleting and re-adding the menu, but the problem is still there. Can you help me fix this?

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  Ariel H.

  • September 23, 2025 08:08
  • Edited

  Hi Wirb,

  My apologies for the inconvenience.

  Please try fixing it by temporarily changing the width the header block on your site to 90%, save it, and then switch it back to 100%. Alternatively, you can also add a 1px padding, save, and then revert your changes. This process will force Brizy to recompile the page (or any affected page), which should fix the issue in mobile view.

  If the issue continues, please share your WordPress admin login details of your site so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/29670937813266
  • WordPress Admin URL:
  • Username:
  • Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Ariel H.

  • September 24, 2025 09:05

  Hi Wirb,

  I just wanted to follow up to see if the issue has been resolved with the solution we shared earlier. If you’re still experiencing any problems, please share your site’s credentials with us so we can take a closer look.

  Best regards,
  Ariel H.

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  Wirb Net

  • October 06, 2025 18:50

  HI Ariel, i did share my username and passwords 12 days ago, no response since 

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  Ariel H.

  • October 07, 2025 09:31

  Hi Wirb,

  Thank you for the update.

  I’ve checked our mailbox, and it seems we haven’t received your site credentials yet. Could you please post them here in the current support thread? Rest assured, your login details won’t be visible to the public, only our support team can access them.

  Looking forward to your response.

  Best regards,
  Ariel H.

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  Ariel H.

  • October 09, 2025 10:08

  Hi Wirb,

  I just wanted to follow up to check if you’ve had a chance to share the site credentials we requested earlier. We haven’t received them yet, and we’ll need those details to continue investigating the issue.

  Please post them directly in the same support thread, they’ll remain private and visible only to our support team. 

  Alternatively, you can email them to support@brizy.io.  If you’ve already sent an email as mentioned in your last message, it’s possible that it was blocked by our spam filter and never reached our inbox.

  Best regards,
  Ariel H.

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