Why are incorrect fonts showing in mobile and tablet view?

Mikael Hansson

• September 16, 2025 10:04

See attached images for reference.

 

 

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  Mikael Hansson

  • September 16, 2025 10:26
  • Edited

  Site uses Blocksy theme. Yesterday a theme update was made. Is this the reason for the font issue?

  [edited] Just restored to a previous backup with Blocksy 2.1.10. Same font issue.

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  Ariel H.

  • September 16, 2025 11:51

  Hi Mikael,

  Thank you for contacting us. 

  Could you please provide the URL so we can inspect it?
  
  Best regards,
  Ariel H.

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  Mikael Hansson

  • September 16, 2025 13:32
  • Edited

  URL sent in a separate email.
  Actually after deleting cache entire page has incorrect fonts after refresh…

  [edited] Just found out only 1 page affected (home page).

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  Ariel H.

  • September 16, 2025 14:03

  Hi Mikael,

  We haven’t received your email yet. In the meantime, could you please try adding /?nocache=1 (example: https://mysite.com/?nochache=1) at the end of the URL and check if the issue still persists? This forces the browser to bypass cached content and load a fresh version of the page.

  Best regards,
  Ariel H.

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  Mikael Hansson

  • September 16, 2025 14:07

  Same issue. I test with incognito window and cleared cache.

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  Ariel H.

  • September 16, 2025 14:19

  Hi Mikael,

  Please share your WordPress admin login details with us so we can take a closer look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/29508253354002
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Mikael Hansson

  • September 16, 2025 14:24

  Please note, issue not only for mobile and tablet nor 1 page but for entire URL/all pages.

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  Ariel H.

  • September 16, 2025 15:32

  Hi Mikael,

  I understand. Could you please confirm if you’ve already sent over your site credentials? Unfortunately, we haven’t received them yet.

  Best regards,
  Ariel H.

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